La Crosse, Wisconsin
Desktop Support Technician Job Opening in La Crosse, Wisconsin - In order to learn more about this position with CASY/MSCCN, you must be a Military Veteran and/or Military Spouse. To apply for this position, click on to register and upload your resume.
Please note: This posting is for a weekend shift. Hours TBD with candidate's input. Willing to consider part time or full time options. Please indicate preference for hours in your cover letter.
JOB SUMMARY
Provide general computer support to all internal users as well as external customers and providers to include the following: Respond to requests for technical assistance via phone or electronically (tickets), educate end-users on how to resolve various hardware and software problems, diagnose and resolve technical hardware and software issues, track and route problems and requests and document resolutions, stay current with system information, changes and updates, setup new user hardware/ software, maintain hardware and software inventory, clone computer using imaging software; maintain clone images, provide technical assistance for all printers and scanners, provide technical assistance to users for network, VPN, web based portal and wireless issues and escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Receive, troubleshoot and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment.
Educate end-users on how to resolve various hardware and software problems.
Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution.
Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors.
Required: · Bachelor's or Associate's Degree in Computer Science, Information Technology, Computer Engineering or related field · Minimum 2 year experience with full software development life-cycle · Minimum 1 year software development experience with technologies in a professional environment · Equivalent combination of education, experience and/or applicable military experience will be considered · Working knowledge of Visual Studio, /C#, Framework, , Experience with Team Foundation Server or similar source control programs · Working knowledge of T-SQL queries and GUI design standards · Strong technical skills including good understanding of software development methodologies and principles and complex coding · Ability to perform assigned software development tasks using established standards and procedures with minimal supervision · Demonstrated ability to build effective relationships across different components and functional areas of the business in order to support the needs of our software projects · Understanding of business domain and knowledge of framework; solid understanding of object oriented programming concepts · Working knowledge of Microsoft Office Suite products · Proven analytical and problem solving skills · Ability to meet scheduled task requirements within assigned deadlines Preferred: · Strong knowledge of SQL Server and relational database modeling concepts · Working experience with n-tier SQL database application architectures · Experience with Web and Web/WCF Services · Experience with AngularJS, Bootstrap, MVC, Web API applications · Relevant Microsoft Certifications · National Career Readiness Certificate Applications will be accepted until position is filled. We will be hiring multiple developers for this opening. Please Note : In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens.
Job Type: Full-time
Required education:
Associate
Required experience:
software development: 1 year
Military Veteran and/or Military Spouse: 3 years
Desktop Support: 3 years
|
