Overland Park, Kansas
Experienced Home Care Staffing Coordinator Job Opening in Overland Park, Kansas - Role: Scheduling Specialist
Assignment: Humana at Home/SeniorBridge
Location: Overland Park, KS -Work From Home
Are you a fit?
Humana at Home provides comprehensive solutions to help chronically ill people remain and thrive in their own homes. Our unique, private-pay approach to care has been shown to be more effective than other care options in improving the overall quality of life of clients and providing greater peace of mind to families. Our services range from medication management and round-the-clock care at home to care coordination and household management, and are delivered by a multi-disciplinary team of experts who specialize in the field of aging and chronic care. Humana at Home also fosters and maintains relationships with a wide range of eldercare professionals, including physicians, accountants, trust managers, bankers and elder-law attorneys.
Assignment Capsule
The Scheduling Specialist is responsible for carrying out the day to day paraprofessional scheduling and general office functions of the branch. The Scheduling Specialist may be responsible for part or all of the following:
Ensures that requests for homecare services are promptly filled and scheduled into Rosalind in a timely manner
Ensures that homecare schedules are complete and accurate in Rosalind
Reviews Santrax records daily to ensure that all staff are at client visits as scheduled; follows up immediately on any discrepancies
Monitors "No Show Alerts" and follows up to resolve in a timely manner
Reviews all homecare schedules daily in preparation for payroll and obtains billing approvals by manager as needed
Reports any client or staff issues to supervisor promptly
Participates in administrative ?on-call?* communication with staff and/or family members regarding schedule changes with professional staff
General Office Functions:
Answers phones and triages calls to appropriate professionals in the branch
Ensures sufficient supplies, stationary and forms on hand in the branch
Performs accurate data entry and files office records
Performs any other functions as requested by supervisor
Key Competencies
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first.
Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience
Must Have:
High school diploma/GED * At least 1 year of Home Care experience * Ability to build strong working relationships, internally and externally * Strong computer skills * Demonstrated high-quality customer service skills, preferably in healthcare or high-end service business * Strong attention to detail; ability to manage many details related to data entry, scheduling, follow-up requests and file maintenance
Job Type: Part-time
Required education:
High school or equivalent
Required experience:
Staffing Coordination: 1 year
|
