Brea, California
Patient Account Representative Job Opening in Brea, California - CMRE Financial Services, Inc. is a recognized leader in providing A/R management services for healthcare service providers. We are currently looking for a Patient Account Representative.
Job Summary
This is an entry level position where you will assist and provide information to patients with a positive outlook. To be successful you will becomes an advocate and facilitate resolution(s) of past due accounts by working with the patient and or insurance company for payment. Full time position working Monday through Friday from 11:00 am to 7:30 pm; and part time openings working Monday through Friday from 2:30pm to 7:30pm.
Key Responsibilities
Demonstrate the ability to properly research account issues, resulting in account resolution
Completes assigned training and education in Federal and State Laws regulating debt collection
Prioritize and work assigned accounts to obtain prompt payment from the payer
Update the account database to identify action that has been taken on the account
Handle difficult patient calls to determine and resolve issues
Make out-going and receive incoming calls at a high volume level
Perform assigned duties in a professional and courteous manner
Provide feedback to management
Perform any additional task assigned within the department
Incentives are available based on performance but is subject to change
Requirements:
Ability to sit at a workstation for a minimum of 8 hours per day
Use a phone with headset * Utilize a computer keyboard with a WPM of 40 with a 95% accuracy and ?ten? key familiarity
Work as a team player to meet personal, group and office goals
Ability to multi-task while on the phone with payers
Ability to adapt to a fast-paced environment
Learn and retain new or evolving information and procedures
Ability to exercise discretion on sensitive and confidential matters
Demonstrate customer service skills effectively on the phone
We offer a competitive benefits package that includes paid vacation and sick time as well as direct deposit, free parking, credit union, employee training, medical, dental, vision, retirement programs, supplemental insurance options plus more. So if you consider yourself a professionally with a drive to succeed join CMRE and further your career goals?. just open the door.
CMRE is an Veteran
Job Type: Full-time
Required education:
High school or equivalent
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