Cheyenne, Wyoming
Customer Service Representative Job Opening in Cheyenne, Wyoming - POSITION SUMMARY: Under the supervision of the Operations Manager, this position is responsible for customer service, processes customer orders, invoices and credits, handles accounts receivable requests for customers, assists with customer pick-up load inspections and provides marketing assistance for the sales team. This position is required to provide sales assistance for walk-in commercial and retail customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers phone in a courteous and friendly manner and refer calls to appropriate party.
Process sales orders and change-orders received from customers inside sales coordinator and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
Enter sales orders and change-orders into SAP and distribute copies to appropriate departments.
Issues Invoices, Returns for Credit, Credit and Debit Memos following the guidelines outlined in Basalite Policy documents.
Assists with monitoring all daily, weekly and monthly audit reports; delivery due lists, dispatch logs, credit logs, etc.
Changes delivery notes to reflect loading changes and inventory shortages.
Process notification request for new material set-up in SAP to Internal Sales Coordinator.
Assist sales teams with location pricing structure in SAP, prepare and enter yearly pricing increases.
Develops a working knowledge of all products and established procedures.
Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator
Responsible for assisting in maintenance of inventory of marketing materials.
Work with Sales Teams to coordinate customer requests and to help provide superior customer service.
Become knowledgeable on all products and recommended installation requirements.
Assist in the setup and maintenance of both indoor and outdoor product displays
Answer any questions in regards to product, orders, invoicing and pricing.
Participates in physical semi-annual inventory counts.
Works with all sales staff; Outside Sales and Inside Sales Coordinator.
Keep work space clean and clutter free
All other duties and responsibilities assigned from time to time by the company or its designated representatives.
Attends safety meetings and abides by all safety rules set forth by the company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected
Regular attendance is required.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School education or equivalent required, college level courses a plus.
Two years customer service experience preferred, experience in the concrete block and/or sack industry a plus.
SAP experience preferred.
Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
Must have strong communication, teamwork, decision-making and interpersonal skills.
Demonstrate commitment to consistently delivering the highest quality customer service.
On-the-job training experience is required to be able to perform duties.
Requires strong accounting, clerical and basic computer knowledge skills.
Working knowledge of the operations of a 10-key adding machine, copier, facsimile machine and any other office equipment required to perform duties.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing, walking, sitting, talking/listening, climbing or balancing, stooping, kneeling, crouching or crawling, and reaching with hands and arms.
Lifting up-to 25 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Indoor and outdoor weather conditions. Exposure to dust.
Manufacturing environment with moderate to heavy noise in designated areas.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Manufacturing: 2 years
customer service: 2 years
Invoicing: 2 years
Inventory: 2 years
Accounts Receivable: 2 years
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