Cleveland, Ohio
B2B Sales Representative Job Opening in Cleveland, Ohio - Summary of Duties:
Outbound Sales Development Representative is responsible for qualifying and grading all leads generated through any marketing effort.
Main Responsibilities:
· Responds to requests from customers for information on products, equipment, services and billing
· Keeping CRM updated and ensure feedback loop on meeting quality and next steps
· Checking and researching leads in Salesforce records by company name
· Setting appointments
· Strives to understand customer?s situation and recognized the customer?s needs while building rapport
· Ensures first call resolution by satisfying customer requests
· Assumes full ownership of customer?s requests and ensures they are resolved in a timely manner.
· Performs data analysis of customer?s current service utilization in order to present additional services and special offers that provide an enhanced solution
· Maintains a high level of competitive and product knowledge, including evolving technology trends in the relevant products and services portfolio you are promoting and servicing
· Protects SP Data?s and client?s brand image
· Satisfies needs of existing customers, by repeatedly accessing and making use of informational tools and system that will enable you to provide the most beneficial solution
· Provides quality service that will exceed customer expectations
· Navigates computerized system and accurately enters data
· Properly recording the call disposition on the SP Data reporting system
· Meets or exceeds business standards for quality and productivity
· Verify sales if requested
· Assists with projects and other duties as requested or assigned
Skills and Qualifications:
· Minimum 6 months of proven consultative sales experience required.
· Minimum 6 months of appointment setting preferred
· Appointment setting experience is preferred
· Score at or above national average on all pre-employment assessment tests.
· Exceptional written and verbal communication skills in the English language is a MUST
· Must be highly organized and able to follow-through
· Ability to navigate through several web applications simultaneously and enter data at 25 wpm
· Successfully pass a criminal background check, drug screen, employment and education verification.
Must have high school diploma with relevant work experience
Experience in a call centre or sales environment is an asset
Ability to sell and build customer relationships over the telephone
Good attentive and active listening skills
Must have good computer skills, including (E-mail, Internet, Windows navigation and file management)
Ability to relate well to all kinds of people with various personalities and temperaments
Ability to multi task by simultaneously; listening and thinking about solutions to offer our customers while entering data
Effective and accurate decision making skills
Flexibility to work varying shifts or additional hours as dictated by business needs
Ability to handle high volume calls
Strong time management skills
Job Type: Full-time
Job Location:
Cleveland, OH 44113
Required education:
High school or equivalent
Required experience:
Call Center: 1 year
B2B: 1 year
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