Newport, Rhode island
Night Auditor Job Opening in Newport, Rhode island - The Night Auditor is typically the guest?s first interaction so we need to make sure it is consistently a positive one. You will be responsible for ensuring that we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest?s experience more than memorable. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.
Requirements:
- Experience in Guest Services, with a strong knowledge of Newport, RI and surrounding areas
- Experience in Night Audit with an accounting background is an asset
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service and time management skills
- Detail oriented
- Able to organize, plan ahead and manage workload
- A team player and a self-starter, yet able to work independently
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Knowledge of the hotel industry and the luxury hotel boutique concept
- Excellent computer skills, specifically hotel PMS systems
- College or University degree preferred in Service or a minimum of 3 years experience in a guest services role.
Duties and Responsibilities:
- Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
- Anticipate and address guest?s service needs
- Listen and address any guest?s concerns and resolve them in a timely manner
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Comply with the Hotel Policiesand Procedures
- Keep work area neat and tidy
- Uniform and personal appearance are clean and professional and are in accordance with Hotel Grooming Policy
- Manage nightly hotel operations
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies
- Post any transactions needed
- Perform end-of day procedures
- Produce daily reports for departments and department heads
- Compile and run statistical reports for all departments and transfer information to our Accounting department
Job Type: Full-time
Required education:
Associate
Required experience:
Night Audit: 1 year
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