Warwick, Rhode island
Night Auditor Job Opening in Warwick, Rhode island - Night Audit
HOLIDAY INN EXPRESS AND SUITES-Warwick, RI 02886
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
This candidate is responsible for ensuring we provide the highest level of guest service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other departments, you have the ability and empowerment to make the guest?s experience more than memorable. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests.
Requirements
- Experience in Guest Services, with a strong knowledge of Warwick, RI and surrounding areas
- Experience in Night Audit with an accounting background is an asset
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service and time management skills
- Detail oriented - Able to organize, plan ahead and manage workload
- A team player and a self-starter, yet able to work independently
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
- Excellent computer skills, specifically Microsoft Office and use of the internet
- Always greet guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies
- Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
- Anticipate and address guest?s service needs
- Listening to guest?s complaints or concerns and resolving their issue in a timely manner
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Keep work area neat and tidy
- Uniform and personal appearance are clean and professional.
- Manage nightly hotel operations
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies
- Post any transactions needed
- Perform end-of day procedures
- Produce daily reports for departments and department heads
- Compile and run statistical reports for all departments.
Job Type: Full-time
Education: High School Diploma (At Least)
We are an Equal Opportunity Employer
Job Type: Full-time
Required education:
High school or equivalent
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