Santa Ana, California
Admissions Coordinator Job Opening in Santa Ana, California - Primary responsibility is to meet the customer development objectives of the facility, conduct the admission process and ensure overall operation of the Admissions Department in accordance with current federal, state, and local standards, guidelines and regulations and Advanced Rehab established policies and procedures.
Essential Position Duties
Responsible for taking inquiry calls from hospitals, families, etc., giving tours and implementing the admission process.
Obtains the necessary and required information for facility staff to review and determine admission acceptance. Strives to streamline admission information by coordinating required information with discharging facility.
Ensures that responses to inquiries are handled properly, timely (normally not to exceed 30 minutes from the time of inquiry) and with appropriate follow-up. Coordinates internal approval system. Monitors and follows up on all active and inactive inquiries. Responsible for initiating the appropriate denial protocol.
Coordinates admission process with discharging facility and resident and/or family/ responsible party. Completes the appropriate admission papers and obtains signatures from patients, responsible parties or agents prior to admission or on the date of admission. Provides admission file to Business Office Manager within appropriate time frame per policy and procedure.
Obtains information required for the medical record (i.e., current medications, recent lab work, physician discharge plan and orders) from discharging facility to ensure continuity of care and services. Communicates special needs of new admits to staff to ensure a smooth transition.
Alerts appropriate department managers and facility staff of projected changes (e.g., admissions, bed changes and discharges, including bed management issues).
Assists in implementation of a sales and marketing plan that focuses on making telephone sales calls targeted at generating prospective patients (e.g., insurance and medical professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts).
Assists in developing and maintaining medical and senior community relationships and advises them of bed availability and new products and services designed to meet the needs of the community at large.
Assists in implementation of special events and presentations targeted at community education, establishing and maintaining status for the facility as the expert on skilled nursing and rehabilitation care in the community.
Monitors the admission systems on a daily basis, including after hours and weekend systems, to ensure efficient functioning. Works with the administrator to establish and monitor training the back up admissions team.
Monitors inquiries, admissions and customer trends as a part of PI (Performance Improvement). Prepares system customer flow reports monthly and as required.
Responsible for maintaining the system database of medical, hospital agency and community contacts along with knowledge of industry trends and legislative and regulatory issues; communicates this information with contacts and center personnel.
Works with the facility to monitor and evaluate customer satisfaction. Audiences might include new admissions, post-discharges, current patients, residents and families (via a Resident Satisfaction Survey), and community sources.
Utilizes established materials such as standardized proposal language, brochures, project flyers, etc., that describe the facilities? services and accomplishments.
Reviews in department and make recommendations for improvement. Seek approval from Administrator prior to implementation. Ensure communication of recommendations to staff.
Participates in the facility Quality Assurance and PI process. Serves on committees and assists in implementation of improvement.
Assists with providing internal customer development training (e.g., customer service training, sales training, admissions back-up training etc).
Maintains a working knowledge of federal and state regulations, as related to the position, and reimbursement (Medicare and Medicaid and commercial). Adheres to established HIPAA confidentiality standards of patient/resident and client location information. Provides assistance with new employee orientation on these topics and the admission process.
Ensures that all OSHA and safety standards are followed, as applicable to the position
and in the business location or workplace in accordance with state and federal regulation and Advanced Rehab Policies and Procedures. Maintains safe and clean work area and adheres to location/company safety standards for the healthcare professional. Adheres to location protocols and department/company policy and procedures.
Performs all other tasks or duties as assigned.
Compliance Responsibilities
Complies with applicable legal requirements, standards, policies and procedures including but not limited those within the Compliance Process, Code of Conduct, Federal False Claims Act and HIPAA.
Participates in required orientation and training programs, as required.
Reports concerns and suspected incidences of non-compliance using the 4-Step Reporting Process.
Cooperates with monitoring and audit functions and investigations.
Participates, as requested, in process improvement responsibilities.
POSITION QUALIFICATIONS
Core Competencies/Skill Sets
Has ability to make direct sales calls, to organize and make public presentations
Ability to understand healthcare reimbursement programs.
Ability to deal tactfully with residents, family members, visitors, government agencies/personnel and the general public.
Ability to work harmoniously with other personnel and develop/maintain good personnel relations and employee morale.
Ability to make decisions, to follow instructions, and to accept constructive feedback.
Ability to understand, control and track direct spending.
Ability to understand and monitor applicable regulations, policies and procedures.
Ability to respect residents including those who have impaired cognition.
Sufficient verbal and written communication skills to perform the tasks required.
Sufficient computer skills required to perform duties.
Job Type: Full-time
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