Independence, Missouri
Part Time Night Audit Job Opening in Independence, Missouri - Brand New Candlewood Suites Hotel set to open around September 12 2017! Come be apart of a grand opening, prime location, wonderful co-workers and so much more!
Greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies. Impresses guests with quality and timely service in a pleasant and friendly manner.
What you will be doing
Be available to work any day of the week from 11pm -7am and some holidays
Process guest check-ins and room assignments following the hotel rate structures. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Any other duties / tasks as requested by management.
Knows room locations, types of rooms available, and room rates.
Coordinates room status updates with the AM shift and Housekeeping department of all check outs, late checkouts, early check-ins, special requests.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such as those for rooms, food, liquor, guest issues
Record guest comments or complaints, referring customers to managers as necessary.
Prepare the Front Office for the upcoming shift and business day.
Property walks to ensure staff and guest safety
Check that pool, BBQ area, game room are all properly closed and cleaned up
Education and Experience:
High school education or equivalent experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred but not required.
Skills and Abilities:
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
Must be flexible with your schedule to work some weekends and holidays
Job Type: Part-time
Salary: $10.00 to $10.30 /hour
Required education:
High school or equivalent
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