Birmingham, Alabama
Night Auditor Full Time Job Opening in Birmingham, Alabama - Hotel experience required, Hilton brand experience is a plus but not required.
As Night Auditor you will be responsible for overseeing the hotel overnight alone while doing the following:
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand type products.
Be aware of potential sales leads and contracts through guest interactions. Report information o the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS, if applicable.
Ensure all cash, check, and miscellaneous department accounts are in balance at end of shift.
Adheres to hotel policies regarding the use of cash banks, drops/deposit logs, etc.
Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area, dusting, vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or requests to the manager.
Maintains a favorable working relationship with all other hotel team members to foster and promote a cooperative and harmonious working climate.
Know where and how to operate the Guest Laundry room and equipment.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Meets and exceeds guest expectations by providing service and team
Job Type: Full-time
Job Type: Full-time
Required experience:
Hotel Front Desk: 1 year
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