Merrimack, New hampshire
DKNY Sales Supervisor - Full Time Job Opening in Merrimack, New hampshire - DKNY, one of the world?s leading fashion houses, seeks a Full-Time Sales Supervisor for our Merrimack, NH location.
Responsibilities
Sales Generation
Meet personal and store sales goals
Continue to develop personal sales techniques and assist in the development of associates? sales techniques to maximize sales
Utilize and support the ?7 Steps of Selling? to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
Ensure all sales related policies and procedures are maintained
Maintain a keen interest in the fashion industry and market trends
Customer Service
Support and encourage staff to provide the highest level of customer service, utilizing the ?7 Steps of Selling?
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
Operations
Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
Assist in the training of sales staff in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
Participate in bi-annual inventories
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure deliveries are properly processed in a timely manner
Identify product concerns in a timely manner
Communicate inventory needs to support the business goal
Human Resources
Ensure image and grooming standards are professional and reflective of the brand image, at all times
Adhere to work schedule, inclusive of time and attendance
Support and assist in follow-up for all training programs and seminars
Qualifications:
Minimum 2 years specialty retail experience
Job Type: Full-time
Required experience:
Retail: 2 years
Retail Management: 1 year
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