Concord, New hampshire
Sales Manager Job Opening in Concord, New hampshire - At Talbots, we help our customers look and feel their best. The Talbot's Assistant Sales Manager (ASM) partners with the Store Manager or General Manager to lead the team in creating a hospitable environment for customers and associates alike. The ASM is a role model for creating exceptional customer experiences and building enduring relationships both internally and externally. The ASM is responsible for driving business forward within his/her store specifically as it relates to selling and building enduring relationships.
REQUIREMENTS:
Is customer-centric and understands the importance of exceptional customer service contributes in growing store sales.
Driven to create, build and cultivate relationships with customers, Talbots associates and the community with a focus in prospecting and establishing a strong clientele from existing and new customers.
Ambitious and enthusiastic in creating and environment for both the store and the team to succeed.
Reinforces consistent selling and service standards through coaching training and accountability.
Demonstrates excellent communication skills, a high level of integrity, fiscal responsibility, critical thinking, and leadership courage.
Has strong organizational skills and ability to multi task in a fast paced ever-changing environment
Professional, assertive, and friendly with the ability to make decisions independently.
PRINCIPAL ACCOUNTABILITY
Model professionalism, strong work ethic, integrity, and respect for others creating an environment that positions Talbots as an employer of choice.
Educate, coach, mentor and inspire Client Specialist based on their individual strengths, opportunities, and needs. This includes on boarding new talent, sharing product knowledge, wardrobing, fashion trends, driving key performance indicators, etc.
Model exceptional customer service and relationship building behavoirs to drive customer loyalty and a sustainable sales trend.
Create a collaborative team environment where all associates are held accountable and proud to uphold the same standards, policies and procedures. Provide coaching and feedback when necessary and address performance disciplinary action when required.
Assist management in leading the team as needed
BUSINESS ACUMEN:
Stay abreast of business and competitive landscape, fashion trends and key business drivers to identify opportunities that will maximize sales and ensure financial goals are achieved.
Analyze store reports leveraging stores historical sales and ensure financial goals are achieved.
Identify target and cultivate relationships within the community that align with the brand and can help drive incremental sales.
Sales and Service:
Model Sales and service excellence creating a selling culture where all associates align around the needs of our customers
Seeks to understand customer needs and wants with curiositt and confidence through intentional conversation.
Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards.
Exhibit knowledge of industry trends and competitive activity and share this knowledge with the team.
Lead associates in consistently marketing Talbots brand initiatives to achieve key sales and service metrics.
Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professionally represent the brand image and ensure all associates meet the same standard
Operations
Support areas of operational excellence as needed
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
Protect company assets and maintain a safe environment
Follow all company policies and procedures as well as local state and federal employment laws.
QUALIFICATION
Two or more years of speciality retailing experience preferred with an emphasis on selling. One year of leadership preferred
Strong sales experience preferred with demonstrated ability to meet or exceed performance standards
An essential function of the job js the ability to work a flexible schedule including nights weekends and holidays
An essential function of the job is the ability to move about in a store including standing walking kneeling stooping climbing ladders usings stairs carrying bending stretching twistingor reaching out with body arms or legs. pulling and lifting objects up to 40 pounds Sometimes these movements are made quickly and repeatedly.
An essential function of the job is the ability to navigate computer handheld systems with intermediate computer and keyboarding skills
Able to work cooperatively in a diverse work environment
Able to relocate and open to opportunities in other areas of the business
High school degree required College degree preferred
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
speciality retailing: 2 years
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