Des Moines, Iowa
Operations Manager Job Opening in Des Moines, Iowa - Community First ? Company Second
Our Community: At EOS our employees are our most valuable resource. We will help you grow personally and professionally. As a community, we support and encourage each other because your success is our top priority. EOS are also active within our local communities and charities. Giving back is very important to our organization. At EOS you will be recognized as a valued employee, leader, and volunteer.
Our Company: The accounts receivables industry plays an essential role in the local and national economy. Our industry serves as a means of security for credit lenders while also protecting consumers through recovery of medical debt. Our associates empathize and treat consumers with dignity and respect to help develop a payment plan that financially works for them. Our efforts help to create an environment where lenders can make credit available and affordable to a wide range of consumers.
Responsible for the operational success of EOS Des Moines office. Oversees the productivity, training and supervision of the patient account representatives, insurance representatives, senior reps and trainer by performing the following duties directly or indirectly through subordinates.
-Assures insurance and self-pay staff meet goals established by management and client work procedures, prepares daily works schedules, expedites workflow-Monitors and validates staff adherence to operating policies and procedures, auditing as necessary-Monitors and evaluates personnel productivity and performance to goal-Performs quality audits on personnel as established by training needs and collaborates with trainer for desired results-Routinely reviews and analyzes various data and provides input on actions plans for all required projects and reports in a timely manner on a daily, weekly, or monthly basis as per the direction of for carrying out implementations and project plans-Collaborates with other department managers on current issues and strategic planning initiatives-Assists associates in resolving complex issues-Monitors, coaches and manages staff, ensuring the development of personnel-Builds employee moral, motivation and loyalty and fosters a team-like the execution of motivational and incentive programs for all personnel-Analyzes weaknesses in processes both internal and external (client) to identify process inefficiencies or inconsistencies in operational output.-Analyzes and tracks trends with insurance companies by client and globally at payer level.-Conducts interviews and makes hiring decisions for department staffing-Direct involvement with escalated calls and questions to identify staff skill gaps and training needs to improve employee and system and addresses client and patient issues regarding errors, performance issues and complaints.-Runs dialer/IVR campaigns using Noble System; monitors phonelines, pacing and staffing to ensure dropped call and inventory goals are met.-Creates, maintains and monitors system tactics to ensure productivity and client goals are met.-Active participation in the company PPMS in the capacity of stakeholder, sponsor or project leader. This includes, but is not limited to: identifying problems or potential problems, resolving NCARs through root cause analysis and proposing and implementing solutions; scheduling audits and testing of implemented solutions; handling corrective actions, initiating preventive action and analyzing data for continuous improvement; schedule and attend regularly scheduled meetings to provide consistent feedback and support.-Other duties may be assigned.
Job Type: Full-time
Required education:
Associate
Required experience:
Healthcare: 5 years
Insurance Follow-up: 2 years
Operations Management: 3 years
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