South Bend, Indiana
Supervisor Patient Services Job Opening in South Bend, Indiana - The South Bend Medical Foundation is a non-profit, medical diagnostic laboratory committed to serving our community by providing quality & cost effective laboratory and blood banking services to hospitals, physicians, and patients!
"For over 100 years, The Medical Foundation has established itself as a leader in the medical diagnostic industry due in large part to the commitment in the success and professional growth of our employees and our organization.
Our valued employees are just ! The Medical Foundation can offer the opportunity to make a difference in our patient's lives - doing work that means something, that provides purpose and value, both personally and professionally. We offer training opportunities in a variety of areas, excellent benefits and an environment that strives to always put our patients first!"
***To learn more about The South Bend Medical Foundation, please visit us at ***
We are seeking a Supervisor for our Patient Services department! The Supervisor is responsible for supervision of our employees & overall quality of our Patient Service Centers and Physician Office sites!
This position is a full time, salaried position. Hours have a variable start of 7 AM & 8 AM, Monday ? Friday with occasional Saturday rotation; appx 40 hours a week.
Required to float to all Patient Service Center sites.
Job Functions:
Oversees daily operations of and assists manager with overall efficiency and quality of operations of the departments. Performs moderately complex testing commensurate with training and ability.
Supervision of employees: Trains or coordinates training, documents performance, provides coaching, reinforcement, counseling, and commendation, assesses and maintains staff competency, communicates changes in policies to staff, maintains confidentiality of all employees employment related activities within the department.
Models and supports Exceptional Service Plus with internal and external customers. Monitors customer service provided at site. Investigates and solves problems. Requires being available by phone for on-call and problem solving.
Performs all operational tasks.
Maintains knowledge of equipment, computer systems, and billing systems.
Adheres to the laboratory?s quality control policies, reviews, and documents all quality control activities.
Requirements:
Prefer overall working knowledge of clinical laboratory functions, as well as an understanding of the health care environment, HMO?s, PPO?s, and other regulatory issues relating to clinical laboratories.
Associates? degree in healthcare, business, or related field preferred
Minimum of one to two years? supervisory experience
Requires excellent verbal and written communication skills. Requires ability to effectively work with department employees, other laboratory & hospital departments, patients, physicians, and clients in a professional manner.
Strong interpersonal skills and leadership ability.
Must possesses strong computer skills including experience with MS Word & Excel. Requires the ability to professionally communicate in emails and formal documents.
EOE
Job Type: Full-time
Required education:
Associate
Required experience:
clinical laboratory, medical office, or health care: 2 years
supervising employees: 1 year
overseeing daily operations: 1 year
Required license or certification:
Driver's License
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