New Brunswick, New jersey
Sales Operations Coordinator Job Opening in New Brunswick, New jersey - Next Level Performance, a leading Performance Improvement company, consistently names one of the ?Best Places to Work?, is seeking a Sales Operations Coordinator.
Position Description
The Sales Operations Coordinator is responsible for working with the Customer Service and Client Service team and cross-company resources to assist in the support of our e-commerce websites, and client-centric on-line incentive, recognition and rewards programs and initiatives.
Major Responsibilities
Answer customer service phone calls and emails
Process Merchandise, Gift Card, Event Ticket and Individual Travel orders placed on e-commerce websites
Coordinate all travel related shipping needs, including international shipments for group travel programs, through the use of customs brokers and contacts from resorts
Follow up on orders placed by participants in incentive programs with vendors and communicate updates to the Customer Service team
Prepare, and coordinate the sending of email blasts to individual participants in client programs
Enter information into databases for various programs as needed
Assist Finance Dept in processing of invoices
Coordinate office supply orders for the company
Provide assistance to other Business Units/functional areas as required
Other duties as assigned
Required Skills, Knowledge, and Intangible
Bachelor?s degree in business or related degree preferred
Prior experience dealing directly with customers
Demonstrated high level of proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook), e-commerce software and reporting; experience with any accounting software a plus
Basic knowledge of HTML and CSS preferred
Experience in sharing/exchanging information with others and be comfortable defining, describing and escalating issues to superiors
Possess high-disclosure communications style, good written and verbal communication skills
Detail oriented, analytical thinking, problem solving skills
Self-motivated, well organized, team player
Next Level Performance is an industry-leading and award-winning Performance Improvement company with a vision to ?enrich people?s lives and give them a reason to achieve more?. We offer a continuous learning environment with opportunities for personal and professional growth based upon the drive and desire of the individual, competitive compensation and benefits, a generous PTO program, and travel industry benefits.
Job Type: Full-time
Job Location:
New Brunswick, NJ
Required education:
Bachelor's
Required experience:
Sales Operations: 2 years
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