Bozeman, Montana
IT Network Administrator Job Opening in Bozeman, Montana - WHY WE NEED YOU
We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and service. Our company has grown in recognition over 15 years, often receiving many industry awards, and with that has come massive growth. We need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges.
ABOUT YOU
You love technology and helping others use it
You are amazing at troubleshooting problems
You are a jack-of-all-trades and a master of a few
You can wear many hats and quickly shift gears from one kind of problem to the next
You can easily communicate tech to non-technical people with a soft touch
You have experience in customer service and can stay calm and collected under pressure
You are self-driven and absolutely love to learn
You are talented at managing expectations and your time
You love collaborating across teams and are personable, helpful, and incredibly detailed
You have a degree in IT, certifications, and/or experience in technical support
You have competency in various technologies such as Citrix, Microsoft, Active Directory, Network Monitoring systems, Group Policy Management, etc
You are an experienced Network Administrator
WHAT YOU WILL DO
You will work on a team to provide excellent technical support of our cloud products and services. Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Your focus will be divided into four main areas: escalation point for the service team, application installs, application updates, and network team.
Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily. On a typical day, you will solve one to two client requests. Specifically, you will:
Function as Primary Support Engineer for Managed service clients and act as an escalation point for cloud tickets
Ensure a positive client experience and high client satisfaction
Provide advanced technical support to Xcentric?s cloud servers, applications, and managed workstations
Maintain an in-depth knowledge and understanding of Xcentric technologies, hosted applications, and services
Assist in developing documentation, knowledgebase and best practice guides
Complete special projects and tasks assigned by management
Provide feedback to the Project Manager for any process during the onboarding that needs improvement
Provide assistance to the project team by completing assigned tasks and supporting onsite resources
Communicate highly technical information to both technical and non-technical users
WHY WORK AT XCENTRIC
4.8 rating on Glassdoor. Our employees rave about our amazing culture
Fast growth. We have been growing by 30% for the last three years
Plenty of opportunities for advancement. We are growing quickly and we need everyone that joins our team to advance with us
Our leadership values prioritizing family, and models the way
We are an industry leader and a recipient of many rewards
Autonomy. We give a lot of freedom to our employees to lead themselves
Your coworkers will quickly become close friends
We genuinely care about our employees and the clients we serve
BENEFITS AND PERKS
Competitive Salary
Comprehensive medical, vision, and dental healthcare coverage
Flexibility to work from home
Progressive personal time-off policy
11 paid holidays annually
Paid volunteer week - Pick your favorite place to serve and give back.
401k Plan
Basic life insurance at no cost to you
Casual dress code
Office ping pong and shuffleboard tables
Fun company events
Office snacks
Normal office hours
ABOUT US
We are a fun, energetic company founded by two brothers, Trey and Christian James. From the beginning, Trey and Christian set out to build a company that others would love to work for. Over 15 years they have fostered a life-giving company culture that values family, fun, hard work, and growth.
In addition to our amazing culture, we are really good at what we do and proud to say we hold many awards including being ranked on INC 5000 nine years in a row, ranked number 4 on Channel E2E Top 100 Vertical Market MSPs, ranked in the Top 100 Cloud Services Providers (CSPs), and many more! Visit for the rest of the story.
Job Type: Full-time
Job Location:
Bozeman, MT 59715
Required education:
Bachelor's
Required experience:
Network Administration: 2 years
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