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Help Desk Support


seattle, Washington


Help Desk Support Job Opening in seattle, Washington - Help Desk Support Company Overview For seven decades, The Odom Corporation has distributed the best in brand name beverages to customers throughout Alaska and the Pacific Northwest. Our flagship lines include Coca-Cola, Miller Beer and Coors Beer, along with many other fine beverage products. Today, the Odom Corporation is comprised of five divisions, each with a specific market or geographical area. These divisions form a corporation that is now one of the oldest and most reliable sources for supplying quality beverages. The company sells over 600,000 cases of varied products each month and processes an average of 500 orders a day. Job Description - Supports the users of all Odom computer systems - Support requests will come from phone calls, email, and-walk in's which are logged and tracked within our Help Desk software called Heat - The position answers all requests directly or passes them on to the next level for resolution, and will be responsible for ensuring timely, accurate responses - Follows procedures and policies to ensure adherence to company guidelines - Provides basic training and knowledge when needed to employees to reduce Help Desk support related issues - Assist with network operations on computer/network functions Job Requirements - This position is part of the after hours on-call support team (includes nights & weekends) - Need to be self motivated, and be able to work independently yet ask questions for clarification when needed - Excellent verbal and written communication skills required - Previous Help Desk experience preferred but not required - Citrix experience preferred but not required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. seattle wa washington

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