Providence, Rhode island
Medical Receptionist Job Opening in Providence, Rhode island - At Westminster Eyecare Associates we encourage creativity, thrive on thinking that falls outside of the box, and challenge our people to keep pushing what it means to be the leader in eye care. Here at Westminster Eye Care Associates, our people drive our success! We?re among the fastest growing and successful private companies in the industry because we attract the most committed and passionate people.
GENERAL FUNCTION
The Front Desk Reception Associate creates exceptional value in the lives of our patients by delivering exceptional patient service and unforgettable customer service through efficient patient processing to reduce wait time. Enthusiastically satisfies patients all the time through exceptional service.
HOURLY RATE: $10 - $15.00+ upon experience
MAJOR DUTIES & RESPONSIBILITIES
Greets customers without delay.
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
Explains all required paperwork, tests, products and services as well as the appropriate time frame.
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with, Doctor, Office Manager or Gallery Manager when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer
Handles and files all patient records in an organized and efficient manner in accordance with HIPPA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the Officemate system inputting customer/patient and prescription information with accuracy and attention to details.
Accurately operates the Officemate system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
Knowledge of insurance verification, billing, and auditing procedures.
Explains to customers processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
Maintains safe working environment for all
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
BASIC QUALIFICATIONS
Strong communicator and listener
Basic math skills (addition, subtraction, multiplication, division)
Familiarity computers and calculators
PREFERRED QUALIFICATIONS
Previous experience in customer service, retail, or optical
Experience in reception & customer service
REQUIRED QUALIFICATIONS
Be efficient, organized, and resourceful
Fluent in Spanish
Function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
Strong decision making skills.
Understanding of medical insurances & benefits
PHYSICAL DEMANDS
This position is performed in an office environment and requires periods of sitting, standing and walking that may last one hour or longer.
Lifting up to 35 lbs.
Job pressures include meeting deadlines, multitasking, frequent interruptions.
May work extended or unusual hours to meet patient needs.
Upon request and consistent with applicable laws, Westminster Eyecare Associates will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Job Type: Full-time
Salary: Flexible upon experience.
Job Type: Full-time
Salary: $10.00 to $15.00 /hour
Required experience:
Medical Receptionist: 2 years
Required language:
Spanish
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