Brattleboro, Vermont
Night Auditor Job Opening in Brattleboro, Vermont - We are one of the most successful hotel chains in the world. At the Comfort Inn & Suites, you'll get the support and training you need to be your best. Culturally, we're a very, very friendly place to work. We are casual, but professional. You'll enjoy a positive work-life balance. You'll work side-by-side with smart, motivated, fun people who know they make a difference.
The bottom line: We believe in the awesome power of individuals working together toward a shared vision. And we believe we can have fun doing it!
Join our winning team as a Hotel Front Desk Agent!
FRONT DESK AGENT DESCRIPTION:
We are looking for a full-time (40 hours a week) Night Audit. This shifts hours are from 11pm until 7am. This position also requires some weekends and holidays to be worked.
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Run all nightly reports and numbers in regards to guests in house and both previous and future reservations. Makes sure all paperwork is filed correctly. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. You must be sales-minded. Present options and alternatives to guests and offers assistance in making choices. You also must know the location and types of available rooms as well as the activities and services of the property.
Additional Duties and Responsibilities include:
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Uses proper telephone etiquette
Uses proper mail, package, and message handling procedures
Reports any unusual occurrences or request to the manager or assistant manager
Physical:
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
DESIRED QUALIFICATIONS & REQUIREMENTS FOR ALL POSITIONS:
Education:
High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Minimum Age: 18+ years old
Comfort Inn shall not discriminate against a qualified individual with a disability because of the disability of such individual in regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment.
Are you up for it? Are you ready for an exciting, challenging career opportunity? One that tests and rewards your creative thinking and innovation? Check us out. Make a difference today!
Job Type: Full-time
Job Location:
Brattleboro, VT
Required education:
High school or equivalent
Required experience:
Customer Service: 2 years
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