Tallahassee, Florida
Medical Appointment Scheduler Job Opening in Tallahassee, Florida - Description:
The Medical Appointment Scheduler is responsible for making appointments for patients following North Florida Women?s Care?s procedures. The Medical Appointment Scheduler assists patients on the telephone, schedules appointments, gathers accurate demographic information and insurance information, and registers patients. The Medical Appointment Scheduler works in a call center environment.
Duties and Responsibilities:
Provide high-level patient-centered customer service
Answer multi-line telephone and assist patients in a pleasant manner
Schedule patient appointments using computerized scheduling system (Centricity)
Schedule appointments to best meet the needs of the patient in adherence with our physicians? schedules and availability
Reschedule and cancel appointments as needed
Verify health insurance eligibility
Register patients, verify and update patient data
Maintain strict confidentiality of patient health information
Other clerical duties as assigned, including cross-training of medical receptionist positions
Requirements:
Minimum Requirements:
Advanced training or education in customer service desired
1-2 years required experience in scheduling or reception in a healthcare setting
Experience scheduling appointments, registering patients, and obtaining/verifying health insurance information
Ability to communicate calmly and clearly with patients and others on the phone
Knowledge of customer service principles and techniques
Ability to operate standard office equipment including multi-line telephone and computer
Ability to function in additional clerical roles as needed
Ability to navigate computerized scheduling system (Centricity)
Knowledge of health insurance
Hours: 8:00 AM - 5:00 PM, Monday - Friday
Offers competitive salary and benefits. Benefits include a fantastic retirement plan and health, dental, life insurance, disability insurance, holidays and paid time off. Please visit our website to learn more about us at .
Job Type: Full-time
Required experience:
Scheduling: 1 year
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