Lenexa, Kansas
Professional Debt Collector in Financial Services Job Opening in Lenexa, Kansas - Professional Debt Collector Van Ru Credit Corporation94 reviews - Lenexa, Kansas
$12 - $15 an hour - Full-time,
Are you interested in using your consultative customer service skills to assist consumers in reducing their debt, all while building a rewarding career for yourself? Join our team at Van Ru Credit Corporation. Founded in 1953, we have grown to be a leader in the accounts receivable management industry, with a client list that includes Guaranteed Student Loans as well as leading credit card and healthcare providers. We are seeking dependable and motivated candidates for open Professional Collections Associate positions. In this role, you will help consumers to resolve outstanding debts by working toward finding the programs and solutions that will work best for them.
This is very much a customer service / advisor role in which you will educate consumers on their debt reduction options and provide them with the assistance they need to take advantage of these options. This is a particularly good fit for military veterans and career changers! We will provide you with comprehensive paid training to ensure your success as well as plenty of opportunities for professional development and career advancement. We also offer excellent compensation, with a starting pay of $24,960 to $31,200 plus unlimited bonus potential - you could earn $60K or more per year depending on your performance. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Job Responsibilities
As a Professional Collection Associate, your most important responsibility will be to provide consumers with consultative assistance and to treat them with the same respect and service that you yourself would expect in their place. You will communicate with consumers via inbound and outbound telephone calls and assist them in finding the right solutions to resolve their debts. All interactions must be professional, in full compliance with state and federal regulations, and with the consumer's overall experience as the number one priority.
Your specific duties in this role will include:
Locating and monitoring overdue accounts using computers and a variety of automated systems
Placing outgoing calls and accepting inbound calls from consumers to negotiate resolution of delinquent accounts
Assisting consumers in a manner which shows sensitivity, tact, and professionalism
Utilizing the best strategy available under company policy or client contract when negotiating repayment
Advising and educating customers on available options and strategies for debt repayment
Arranging for debt repayment or establishing repayment schedules in a way that works best with each consumer's financial situation
Obtaining updated demographic information and maintaining concise notes on each callAs a Debt Resolution Specialist, you must be motivated, disciplined, and responsible, with a firm commitment to customer service. You should also be highly organized and detail-oriented with the ability to manage multiple responsibilities simultaneously. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills. The ability to interact with a wide variety of consumers in a positive and professional manner will also be crucial.
Specific qualifications for the role include:
Job Requirements:
High school diploma or GED
Ability to function in a compliance-based environment
Good attitude and a strong desire to learn * Ability to work well as part of a team
Strong leadership skills
Solid basic/business math skills * Basic computer and keyboard skills
Ability to work a flexible/changing schedule
Tech savvy
Strong telephone skills, preferred
Call center or debt resolution experience, preferred
Some college, a plus
Bilingual, a plus
Military experience, a plus - Veterans are encouraged to apply!Apply now!Salary: $12.00 to $15.00 /hour
Required education:
Job Type: Full-time
We are an Equal Opportunity Employer Build a fun and rewarding career with us at Van Ru!
High school or equivalent
Required experience:
Customer Service: 1 yearRequired education:
Job Type: Full-time
High school or equivalent
Job Type: Full-time
Salary: $24,960.00 to $31,200.00 /year
Required education:
High school or equivalent
Required experience:
Debt Collections: 1 year
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