Traverse City, Michigan
Front Desk Receptionist Job Opening in Traverse City, Michigan - Job Summary: A Front Desk Receptionist is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
Responsibilities: Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected d) scheduled daily group activities. Maintain and secure a cash bank to perform job functions. Verify guest information upon arrival and departure Obtain method of payment from guests (credit or cash) Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Process all check-outs. Maintain all guest information and hotel occupancy status using Brand systems Qualifications: Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests. Candidates must be able to stand for a full eight (8) hour shift. Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays. This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Regular attendance in accordance with company standards is essential for success in this position.
Job Type: Part-time
Job Location:
Traverse City, MI
Required education:
High school or equivalent
Required experience:
hotel: 1 year
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