Louisville, Kentucky
Inside Sales Representative Job Opening in Louisville, Kentucky - Job Description:
Answer Incoming calls as primary person who answers the phones. When answering the phone, you are the ?face? of the company and providing a good impression is expected.
Price Blanket bids and orders. Rep will be handling all blanket quotations including renewing before expiration or when price changes occur. Price all items and submit new quotation to the customers all while working closely with other team members.
Prepare quotations including parts for all equipment, non-engineered equipment quotations and filter replacements. Accuracy is crucial.
Check on orders for customers and keep the customers informed of order status as requested. Expedite appropriate vendor purchase orders. Following up on order delivery, making sure they ship when promised.
Write up customer orders received from customers & outside salespeople: Look up part numbers by equipment model; help identify proper parts needed; look up list price; calculate sell price (using multiplier or profit margin percentage) and costs (using multiplier or discount percentage) by part number; determine delivery costs for all ?freight allowed? pricing requests; find accurate delivery lead-times from factory or stock; type quotations with all details required (price with part number and description); handle all emergency orders by following up immediately with vendors to obtain shipment information; maintain backorder report (backorder report is prepared by checking with vendors on all open Purchase Orders); maintain data on pump files in Excel, assist others in inside sales when needed (following up, quoting parts and filters, or gathering detailed information to assist others in inside sales to respond to customers in timely fashion); scan orders as directed into Sentry scanned filing system; file paper orders as directed; respond to customers via email, telephone, or fax as appropriate.
Candidate requirements:
Detail oriented
Computer experience including Outlook email, Excel, Word as well as basic keyboarding skills
Excellent verbal and written communication and time management skills
Able to maintain a high level of customer satisfaction
Fast learner
Able to understand how basic machinery works with the ability to learn how equipment parts fit together
Strong math skills
Effective communication and documentation skills
Positive attitude, possess initiative, desire to learn, be a team player, problem solver and adapt to challenges
Work hard to satisfy customer?s requirements while working in a positive office environment where management and fellow employees respect and care about one another
Capable of maintaining cool when under pressure
Exhibit politeness, honor, integrity and the willingness to go above and beyond what is expected in every client interaction
Job Type: Full-time
Job Location:
Louisville, KY
Required experience:
Customer Service: 1 year
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