Mukilteo, Washington
Lead- Client Services -Healthcare Job Opening in Mukilteo, Washington - BSI ? We Provide Solutions to Benefit Life
At BSI, our mission is to simplify the complexities of workforce and benefit administration for our customers and business partners. That?s a tall order, and we need passionate, team-oriented staff members who want to excel, work hard and grow, while having fun at the same time.
What You?ll Do:
Ensure delivery of excellent customer service through fast and accurate processing of enrollment, eligibility, billing, communication (phone, email, fax), and coordinating with other departments to resolve inquires. Point of customer contact for general and escalated inquiries. Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. Provide guidance and leadership to team members. Participate in special projects on an on-going basis.
Achieve expertise in BSI enrollment, eligibility, billing, and technical procedures and systems that are critical to serving our Clients.
Provide leadership to team members for enrollment, eligibility, termination and billing inquiries.
Provide general administrative support for team needs as needed.
Process incoming mailed and electronic applications, verification of eligibility.
Act as a trusted liaison between clients and their insurance carriers. Quickly an expertly resolve eligibility concerns with carriers and providers on behalf of the employers and employees when discrepancies occur.
Process notifications and other compliance documentation. Insure all data is in compliance with federally mandated rules and procedures.
Maintain client records, noting discrepancies as directed.
Support month-end reporting, as needed, in an effective and timely manner, including delinquency calls and producer questions.
Assist BSI teams outside of your department with their work as directed by your manager or supervisor. This work may fall outside of procedures within your department, but are critical to overall continuous office operations.
Provide expertise regarding client needs, taking on progressive responsibility as directed by Account Manager.
Participate in departmental and company-wide committees, events, and offerings as appropriate.
What Education and Experience You Should Have:
High school education or equivalent; college education a plus
3-5 years customer service experience
2-3 years of employee benefits experience (enrollment, eligibility, claims processing, billing)
What Will Help you Excel:
Alignment with BSI?s core values and strategic goals
Proven leadership ability within Account Team
Superior interpersonal, communication, and telephone skills with clients and business partners
Superior communication skills and relationships across BSI departments
Customer service attitude, resourceful, and self-motivated
Professional, diplomatic, flexible, extremely organized, strong attention to detail
Ability to confidently interact and effectively communicate with diverse personalities in a positive and effective manner, sometimes under stressful conditions
Demonstrated ability to learn more about BSI, clients, business partners, and industry
Willingness to take on additional responsibilities as assigned
Ability to respond efficiently and multi task in a fast paced environment
Understanding of general business functions and practices
Computer and MS Office proficiency
BSI Systems Expertise
Strong mathematical aptitude
Ability to maintain confidentiality
Ability to work independently and in a team environment
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
customer service: 3 years
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