Woburn, Massachusetts
Call Center / Scheduler Job Opening in Woburn, Massachusetts - Overview Focus Care, Inc. is a national company located just north of Boston, Massachusetts. We specialize in Medicare health risk assessments, care management and other nursing support services. Our Customer Service Representatives (CSRs) operate in a call center environment, dedicated to timely, thorough, and compassionate member care. In this structured inbound/outbound high call center environment, CSRs are responsible for scheduling, data entry, provider relations for all lines of business.
Responsibilities
Consistently provide members with exceptional customer service
Actively listen to customers and respond appropriately while following a call script
Utilize the company?s computer system to look up and record information regarding a member?s account
Ability to use multiple software systems while speaking with members
Held to data integrity performance standards
Contribute to a team effort to meet or exceed service, production and quality goals
Meet and exceed daily, weekly and monthly performance goals
Schedule members? appointments according to the providers? availability and geographic area they cover
Communicate with providers via email or phone
Skills
Provide a high level of service to both members and providers
Creative problem solving within a team environment
Desire to create a caring atmosphere for customers
Flexibility and willingness to change as business needs change within the division
Ability to persevere
Take ownership of work
See opportunity in the unexpected
Excellent communication skills
Goal oriented
Highly motivated
High energy level
Requirements
College degree or comparable experience preferred
2 plus years of successful work experience in a customer focused environment, direct customer contact via phone preferred
CRM ?Customer Relationship Management? system experience preferred
Prior experience assisting members and/or providers with telephone inquiries
Basic knowledge of personal computer operations and software packages
Experience with mapping software
Experience with Microsoft Office Applications to include Outlook, Excel and Word
Excellent organizational, problem solving, communication and interpersonal skills
Healthcare and/or sales experience preferred
Successful completion of in house phone skills training and product knowledge
Job Type: Full-time
Salary: $15.00 /hour
Required experience:
Call Center: 2 years
Customer Service: 3 years
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