Reston, Virginia
Entry-Level VoIP Deployment and Support Technician Job Opening in Reston, Virginia - Entry-Level VoIP Deployment and Support Technician
This is a great opportunity to get started with a Reston, VA-based Information Technology infrastructure and services provider. Our company offers successful candidates many opportunities for rapid career advancement.
For over 20 years, our company has earned an industry-leading 98% client retention rate and is rated by our clients with 5-out-of-5-star service excellence on over 97% of all client interactions. If you share the same passion for technology, client success and service excellence, then we would like to work with you.
Those that apply will be pleasantly surprised to learn that we: (a). encourage telecommuting for qualified positions; (b). provide a $1,500 first year/$500 annual telework equipment fund for all team members; (c). provide United Healthcare benefits for every employee; (d). offer 3 weeks of paid vacation to all team members.
The first-year salary range for this position is $40,000 to $45,000 per year based upon education and professional experience. Sales commission and bonus opportunities are available as well.
POSITION: Entry-Level VoIP Deployment and Support Technician
PRIMARY RESPONSIBILITIES AND DUTIES:
* Function as subject matter expert on VoIP and associated technologies, products and services
* Gather unified communications requirements from clients
* Translate client requirements to value-add VoIP solutions
* Test client networks and Internet Service Provider (ISP) networks for compatibility with hosted VoIP service, PBX servers and remote SIP devices
* Provision, configure, trouble-shoot and support PBX servers, local networks and remote SIP devices
* Resolve escalated Tier 2 and Tier 3 technical support issues associated with PBX servers, Internet Service Provider (ISP) networks, client networks and remote SIP devices
* Document all internal and external communications and status update information into the service management system ( Service Cloud)
* Escalate customer requests approaching or exceeding service level agreement thresholds
REQUIRED TECHNICAL SKILLS:
* Basic understanding of enterprise VoIP or Unified Communications concepts
* Knowledge of networking concepts: SIP, RTP, TCP/IP, NAT, DHCP, VPN, WAN, VLAN, QoS
* Ability to provision, configure, troubleshoot and support PBX servers and remote SIP devices
* Knowledge of Internet Service Provider (ISP) networks
* Knowledge of firewalls, routers, and switches
* Knowledge of VoIP, PBX server software, SIP trunks , PRI and PSTN
* Understanding of physical networking concepts
* Ability to troubleshoot local network, hardware and software issues
* Knowledge of security best practices
REQUIRED PROFESSIONAL SKILLS:
* Self-starter with proven computer and networking expertise
* Ability to work independently or with a team and efficiently manage time
* Excellent customer service skills to include written and verbal communication
* Excellent troubleshooting skills
* Positive attitude
* Ability to develop relationships with customers and promote products and services to clients
* Ability to assess technology needs and requirements
ADDITIONAL DETAILS:
Candidates who have experience with 3CX unified communications software are strongly encouraged to apply.
Job Type: Full-time
Salary: $40,000.00 to $45,000.00 /year
Required experience:
VoIP: 1 year
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