Bethesda, Maryland
Client Relationship Manager - Healthcare Insurance Job Opening in Bethesda, Maryland - Located steps from the Bethesda Metro Station, this confidential company offers a unique set of services specific to Specialized Health Program Management, Federal Workers? Compensation, Employee Benefits, Disability and Absence Management. They were recognized as one of the nation?s fastest growing companies in the 2016 Inc. 5000, an annual list of America?s most successful independent small businesses. They have an immediate opening for a Client Relationship Manager to join their growing company.
MUST HAVE HEALTHCARE INSURANCE INDUSTRY EXPERIENCE.
The Client Relationship Manager supports a dedicated client team in executing and ensuring successful project delivery according to client objectives and timelines. This includes timely delivery of all contractual deliverables, coordinating efforts of internal team members with the client, managing logistics, and creating project timelines. The Client Relationship Manager is required to maintain a professional working relationship with assigned key account personnel developing an authentic working partnership. He or she plays a central role working alongside the Client Services SVP and Program Manager, and subcontractor(s) while also seeking to ensure timely and successful delivery of services according to client needs. This position has a detailed knowledge of the company?s? program, capabilities, applications, practices, and processes thereby providing the client with the most appropriate services. Primary Duties
Execute project activities according to the project plan/scope of work.
Develop and maintain the project schedule to identify the duration of the client project, dependencies, key milestones, deliverables and critical paths to ensure an effective and timely project delivery.
Responsible for client communications, assisting with conflict resolution, and client expected deliverables.
Follow through/follow up on client meetings; documentation
Develop a masterful working knowledge of applications, practices and processes.
Schedule client related team meetings, document meeting minutes and follow-up.
Ensure the timely and successful delivery of our program according to customer needs, objectives and contract requirements.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Identify and request ad-hoc reports for customers and external vendors
Maintain accurate information in internal customer relationship and deliverable management tools.
Develop and maintain long-term relationships with customer supporting client retention.
Ensure client issues are dealt with in an efficient manner and the Program Manager is promptly informed of any challenges as they arise.
Retain client(s) and ensure contracts are renewed.
Responsible for other tasks and duties as assigned.
Professional Requirements
Bachelor?s Degree
Minimum of 5 years? client services/account management experience in a health care organization or insurance industry
Knowledge of the healthcare system and industry a must. Broad based knowledge of claims and the healthcare insurance industry functions and operations
Ability to follow up and follow through on client meetings
Ability to travel 10% locally and nationally
Ability to write reports, business correspondence, and procedure manuals
Effectively present information and respond to questions from other managers, the client, customer, and the general public
Work independently as a self-starter committed to delivering the highest in customer service, quality and results
Exceptional verbal, written and interpersonal communication skills including public speaking and presentations
Superb skills
Strong computer skills
Able to pass a preliminary credit and background check
United States Citizenship
The Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or protected Veteran status. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of employee upon hire. Successful candidate will be required to undergo a criminal background check, and obtain and maintain confidential-level security clearance upon hire.
Job Type: Full-time
Job Type: Full-time
Job Location:
Bethesda, MD
Required education:
Bachelor's
Required experience:
Project Management: 3 years
healthcare insurance: 3 years
Client Relationship Management: 3 years
|
