Greensboro, North carolina
Patient Services Representative Job Opening in Greensboro, North carolina - Full Time - 40 hour/week position
Description
The Patient Services Representative is responsible for the orderly flow of patients and visitors through the lobby in preparation for their radiology exams. This position requires understanding of radiology exam orders and coordination or verification of insurance coverage. The Patient Services Representative is responsible for effective, diplomatic and empathetic communications to patients, their families and referring physician offices.
Duties and Responsibilities
Facilitate patient experience through coordination of insurance, exam order verification, financial payment plan, payment collection and medical record distribution. Utilize AIDET Principles in all patient and provider encounters.
Verify patient procedures and authorizations via date, physician orders and insurance codes. Communicate with patient necessary authorization information.
Coordinate billing, finance and insurance activities by interpreting insurance coverages, coordinating claims, payments and daily payment reconciliation.
Qualifications
Education: High School diploma or equivalent
Experience: Minimum 3 years medical office experience
Knowledge: Consistently model AIDET principles, service excellence and service recovery. Consistently demonstrate commitment to safe practices while abiding by all OSHA and HIPAA guidelines.
Skills: Intermediate computer skills such as Email, Microsoft Word. Ability to comprehend Electronic Medical Record Systems and payment collections systems. Use of standard medical office equipment.
Physical requirements: Occasional lifting, carrying, pushing or pulling
Conditions of employment: Annual flu shot, annual TB test, CPR Certification, compliance with OSHA and HIPAA guidelines
DRI, LLC Core Competencies:
Care and Compassion:
Promote healing on a physical, psychological and spiritual level for our patients and families.
Recognize that customers are our work, not an interruption of our work.
Demonstrate respect for cultural, spiritual and personal beliefs
Treats those we serve and one another with concern, kindness, respect and professionalism.
Competency:
The level to which an individual has achieved satisfactory technical and professional skill or knowledge in position-related areas.
Keeps abreast of important trends that impact the organization as well as current developments and trends in areas of expertise.
The ability to use information technology to enhance decision-making.
Character:
Interacts with others in a way that gives them confidence in one?s intentions and those of the organization.
Adheres to moral and ethical principles and core values; acts in line with these values.
Presents the truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent self for personal gain.
Values diversity and differences.
Connectivity:
Develops positive working relations with family members, individuals, stakeholders inside and outside the organization.
Instills trust, motivate and develop other people, while keeping aligned with the values and ideals of the organization.
Demonstrates the proper interpersonal and motivational styles and are key to effective teamwork.
Creates a climate that fosters personal investment and excellence.
Commitment:
Adapts behavior and methods in response to new information, changing conditions, or unexpected obstacles.
Demonstrates personal work management skills, resists stress and works constructively under pressure, responding resourcefully to change any ambiguity.
Aspires to accomplish difficult tasks, maintains high standards, and is willing to work toward distant goals to attain excellence.
Actively seeks opportunities to achieve goals and objectives.
Community:
Collaboratively exchanges ideas, information and other resources within work network.
Shares interests and ideas to promote an innovative healthcare system.
Consistently uses AIDET principles.
Acts as an ambassador of Greensboro Imaging inside and outside the workplace.
Offers support for outreach events that improve the health and well-being of the community.
As employees of DRI, LLC, our behaviors must be aligned with our Mission Statement:
Greensboro Imaging will be the leader in outpatient imaging services
We will always put the patient first, providing the highest quality of care.
We will exceed expectations of our patients, physicians and employees.
We will be the first to market with our knowledge, technology and services.
We will be an efficient, profitable entity.
Job Type: Full-time
Required experience:
medical office: 3 years
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