Pelham, Alabama
Retail Sales Manager Job Opening in Pelham, Alabama - Purpose of the Job: The responsibility of the position are overall sales and operational standards of the location that they are assigned to oversee by Sun Com Mobile (?Sun Com? or ?Company?). Successful applicants will lead their personnel and drive success across all levels of performance. This position is responsible for the overall sales achievement, customer service results, operational standards, inventory and personal management of the location.
Job Description: Essential Duties & Responsibilities
Customer Experience and Sales:
? Fully accountable for execution of sales, service and customer experience initiatives in store ? Supervise store personnel to:
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
Ensure every seller follows and executes on all Going the extra Smile at all times
Consistently demonstrate excellent leadership and coaching skills
Create a work environment where motivated people can excel
Manage Customer Experience on a consistent basis
Support team and assist with customer transactions
? Coach and counsel personnel on ?opportunities? with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
? Perform role plays with personnel on a regular basis to demonstrate ?what right looks like?
? Facilitate weekly personnel sessions
? Resolve or escalate appropriately any billing or service issues
Employee Management and Development:
? Interview, hire and make necessary discipline decisions, including terminations, for store personnel
? Lead by example, inspire and engage employees by motivating team to succeed
? Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
? Improve employee engagement throughout territory through appropriate behaviors and actions ? Develop and execute individual development plans for store personnel
? Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
? Execute ongoing performance management and coaching for direct reports
? Ensure personnel adhere to the Handbook policy/procedures and conduct investigations with HR as needed
? Resolve quickly any Rep or Store level fraud issues communicated by leadership and may involve working with or HR
? Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
Product Launches:
? Partner with District Manager and other appropriate parties to successfully launch new products, services or processes
? Actively inspect post-launch and drive improved results with best practices
? Inspect that employees are properly trained on new products and promotions to sell with confidence
? Document and report concerns with sellers? knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
? Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Staffing/Scheduling:
? Responsible for all activity in store at all times
? On the sales floor the majority of the time to coach and develop personnel
? Partner with District Manager to review headcount forecast plan and staffing
? Schedule to properly meet business needs, training and special events such as product launches
? Ensure employee are loaded into the schedule on a monthly basis
Merchandising:
? Accountable for adhering to the C&C and the merchandising standards
? Instill a sense of pride and ownership in store appearance ? where all employees understand their store is the face of Cricket to every customer
Compliance:
? Review and drive operational compliance of back office processes, procedures, reports, documentation and policies
? Timely response to all communications, requests for supporting information, or corrections to system errors
? Ensure timely completion of required training to empower personnel to succeed
? Implement, execute and inspect existing and new retail programs, tools and training
? Execute monthly cost reviews of overtime, discounts, returns and credits
Qualifications:
? Excellent sales skills and demonstrated ability to meet or exceed performance standards
? Ability to motivate and lead direct reports
? Ability to work flexible hours, including evenings, weekends and holidays
? Ability to operate a personal computer, wireless equipment, copier and fax
? Effective communication, presentation and interpersonal skills
? Strong organizational skills with attention to detail
? Ability to work at multiple locations within district preferred
? Familiarity with wireless terminology provided by Cricket
Education and Experience:
? High School degree or equivalent
Working conditions:
? Physical Effort: Position requires moderate physical activity; requires handling of average- weight objects up to 30 pounds, or standing for long periods of time (more than 9 hours per day).
? Physical Risk: Some exposure to physical risks that require following basic safety precautions; must be able to work on ladder, push and pull 30lbs, lift up to 15 lbs. overhead; must be able to carry 50lbs or greater for at least 100 feet; and stoop and bend.
Job Type: Full-time
Required education:
High school or equivalent
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Job Type: Full-time
Required education:
High school or equivalent
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