Houston, Texas
Director of Patient Experiance Job Opening in Houston, Texas - Planned Parenthood seeks a world in which all children are wanted and cared for, all women and men have equal rights and dignity, sexuality is expressed with honesty, equality, and responsibility, and the decision to bear children is private and voluntary.
We are seeking a Director of Patient Experience to join our team in the Houston area. In this position, the Director of Patient Experience will be responsible for empowering leaders through evidence-based tools to improve the PPGC patient experience (PPX).
Essential Functions include, but are not limited to:
Works collaboratively with medical services staff to help build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and best quality outcomes over time.
Manages all aspects of PX coaching coordination from initial contact to reports to internal leadership teams.
Provides project management for PPX projects including support for PPX initiatives outside medical services.
Works collaboratively with Training and Development staff to incorporate PPX principles into onboarding and training programs.
Conducts analysis of pre- and post-metrics to determine effectiveness of both leaders and coaching.
Works collaboratively with Communications and Marketing to develop marketing and outreach materials to reflect PPX initiatives.
Provides training and presentations virtually and in person as required.
Effectively utilizes Press Ganey and other resources to drive PPX improvement throughout all health centers.
Monitors and ensures compliance, progression and follow-up of any patient satisfaction initiatives.
Represents Planned Parenthood at meetings, community events, conferences and fundraising activities, as appropriate.
Works collaboratively with data analytics manager to effectively communicate patient satisfaction scores and trends to all affiliate staff and health centers.
Maintains an awareness of the patient satisfaction updates and industry conditions including those internal and external to the affiliate.
Actively participates with the Federation?s PPX team and resources.
Recognizes the need for and demonstrates good communication and listening skills with patients, customers and employees.
Collaborates with Health Center Directors and Managers to regularly discuss PPX trends, efforts, obstacles, goals and progress.
Interfaces proactively with all support departments to obtain best results for all concerned.
Education and/or Experience Qualifications
Bachelor's degree (B. A.) from four-year college or university; or five to six years related experience and/or training; or equivalent combination of education and experience.
Qualifications
Bachelor?s degree preferred - commensurate work experience acceptable.
Strong interpersonal skills that will enable the candidate to work effectively in a collaborative team environment.
2-3 years? experience delivering customer service training.
Healthcare experience preferred.
Ability to travel throughout the service area and beyond as required.
Ability to work in multi-functional team environment.
Proven leadership abilities.
Eligible employees receive a competitive and comprehensive benefit package including:
Competitive Salary!
Health Insurance ? Medical, Dental, Vision
Basic Life & AD&D Coverage (100% Company Paid)
401K Plans ? Company Matching Available
Paid Vacation, Sick Leave and Holidays!
Flexible Spending Accounts
Cell Phone Discount Plans
Free Notary Service
Planned Parenthood Gulf Coast is an equal opportunity employer.
Job Type: Full-time
Required education:
Bachelor's
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