Florence, South carolina
Counter Sales- HVAC Job Opening in Florence, South carolina - Once a small plumbing supply house, Cregger Company is now a leading wholesaler and retailer of building products and home goods related to heating, cooling, plumbing, lighting. Founded in 1978, Cregger Company has grown into one of the industries well known and respected wholesalers. Today Cregger Company employs over 230 people across 30 locations; throughout South Carolina, North Carolina, and Georgia. Still under the leadership of its founder and CEO, Morris Cregger, the company continues to grow and prosper through its focus on customer service, extraordinary personnel, discipline of operations, and among-st all things, pride.
Job Description: The customer service representative position is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.
Job Duties:
Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
Use electronic and published catalogs to provide product, pricing and availability information to customers.
Follow company pricing and credit guidelines
Quickly solve customer problems
Retrieve orders from warehouse quickly and accurately
Increase ales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
Promote and sell overages, damaged and discontinued items
Handle customer complaints and returns, while showing a positive attitude
Keep merchandising and counter areas clean and attractive
Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
Assist in scheduled physical inventory counts
Drive sales activity through outbound sales calls as directed by management
Participate in company-sponsored sales promotions
Work with other departments to resolve customer service issues in a timely manner
Accurately use order entry, computerized systems and other technologies as required
Perform other job duties as required by management
Follow company policies and procedures
Attend product training meetings
Pulling, filling, packing and setting up orders for delivery and pickup.
Maintain the ability to determine the status of an order at any given time.
Follow any special instructions pertaining to any given order at any given time.
Receive shipments, log into inventory, maintain inventory through audits.
Report any quality or inventory discrepancy issues to the appropriate person.
Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.
Assist in keeping facility clean, neat, safe and operating efficiently.
Attend product knowledge meetings as required by management.
Present a neat and professional image.
Assist in keeping facility secure.
Maintain proficiency in computerized systems and other technologies as required.
Follow company policies and procedures.
Job Requirements:
Valid Driver's License
HVAC product knowledge is a must
Experience driving a delivery truck
Experience will be considered in starting pay.
Benefits:
Full health, dental, and vision insurance.
401 k
Paid Holidays
Vacation Pay
Employee Referral Program
Company Discount
Plus more...
Job Type: Full-time
Job Location:
Florence, SC
Required education:
Associate
Required experience:
CUSTO: 3 years
HVAC: 3 years
Required license or certification:
Driver's License
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