Beaverton, Oregon
Security Systems Sales & Installation Operations Manager Job Opening in Beaverton, Oregon - This individual is responsible for overseeing and managing the Systems Department of First Response Systems and the iWatch Communications Dispatch and Monitoring Center. This position has the primary responsibility of overseeing the installation of new Alarm/Burg, Camera and Access Control Systems, as well as Maintenance and Service calls for those systems. This person will also be heavily involved in supporting the Clients of iWatch Communications, through outstanding customer service and top-tier support to everyone. To accomplish this, this position oversees the administration staff and technicians providing the installation and service of all Security systems, as well as all team members (dispatchers, operators, and Supervisors) of iWatch.
RESPONSIBILITIES:
Oversee, manage, and ensure the success of First Response Systems and iWatch Communications
Monitor, lead, manage, and supervise the daily activities of the staff.
See that all installations are completed on time, and that the technician?s time is utilized in the most efficient ways possible.
Work with the scheduler to provide direction for technicians to be successful in the field.
Work with sales team to review and assist with new project designs.
Provide field support as needed: Deliver last minute parts, coordinate jobs and assist with labor as needed, provide basic tech support needs for technicians.
Ensure that processes and procedures are followed by both Admin staff and field technicians.
Provide quality control on new installations. Visit sites to see that standards are met and clients are satisfied.
Keep over time below 5.0% each week.
Order all necessary parts (includes new installation) and manage part inventory and returns on a weekly basis.
Review and approve all invoices from purchases made on behalf of installations and service calls.
Ensure all required permits are pulled and completed on time for new installations.
Ensure that all Dispatching and Monitoring activities are performed to our high company standards.
Assist with coordinating the continuing education requirements for staff.
Engage both departments regularly to build strong relationships and promote a positive company culture.
Maintain all current customers, while assisting in the growth of new business.
Oversee the handling of all client concerns dealing with installation, service, and monitoring.
The staff should be doing the following, and this position should ensure that these standards are maintained:
Receive incoming client concerns (invoicing, installation, etc.) via e-mail, phone, or proactive visits.
Respond to every client concern quickly and appropriately within four (4) business hours.
Implement the very best solution and implement at all accounts to limit future challenges.
Follow-Up on all concerns within five (5) business days to ensure client satisfaction.
Setup face-to-face meetings with clients as needed.
Escalate to executive management in a timely manner as needed.
QUALIFICATIONS:
High School Diploma at minimum, but a Bachelor?s Degree in the Business field is preferred.
Additional industry experience may be accepted in lieu of a degree.
Technical Education and Certification preferred. Specifically interested in applicants who possess a current State of Oregon Limited Energy License (LEA), and/or a WA06, the Washington Equivalent.
A track record of successful Sales and Business Development experience.
Minimum 5 years within the security/fire system industry.
Minimum 5 years in a management role, managing individuals and supervising teams and processes.
Job Type: Full-time
Salary: $70,000.00 to $75,000.00 /year
Required education:
Bachelor's
Required experience:
Security Systems Operations Management: 5 years
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