Reno, Nevada
Bilingual Service Excellence Navigator Job Opening in Reno, Nevada - We are seeking an experienced and compassionate Bilingual Service Excellence Navigator to enhance our dynamic and impressive medical front office team! The chosen candidate should possess a great attitude, a passion for learning, a commitment to helping others and EXCELLENT customer service.
Are you a master at interacting with clients, staff and others professionally and courteously? We have a busy and sometimes chaotic clinic that will fill your days with purpose and meaning! Your strong organizational talent and administrative skills will thrive and ideally take us to exciting new levels.
Are you better than all of the rest? Then it?s time to convince us, by sending over your radical and unique resume to the hiring team at Northern Nevada HOPES! Please spare us from having to read a lengthy, boring, and antiquated cover letter! But ABSOLUTELY do: Describe your experience, feature all your awards and certifications, and share some success stories with us that show your proven ability.
Here is why HOPES changes lives:
We want you to bring and contribute value, and in return feel valued every day! HOPES is a non-profit community health center that provides comprehensive healthcare to medically underserved populations. HOPES programs address medical barriers and access to resources that often negatively impact people experiencing stigma, isolation, addiction, mental health, hunger and homelessness.
If you can be non-judgmental in your approach to helping others successfully remove the barriers to meaningful and healthy lives . . . you will find gratification and purpose in being part of the HOPES team!
Applicant Must Haves:
Don?t be a jerk . . . because the Service Excellence Navigator (SEN) team needs you to be compassionate as well as having excellent service skills!
The SEN will enhance the lives of everyone on our already awesome and super busy team . . . really!!! This amazing team needs you to possess a great attitude, have a passion for life-long learning, embrace feedback while demonstrating a suburb commitment to helping one another, and provide extraordinary service to our esteemed clients.
We think it?s super important that you have the ability to understand and respond with appropriate sensitivity to our communities underserved populations to include those experiencing stigma due to: chronic illness, LGBTQ, homeless, IDU, Sex Workers, and mental illness.
The ideal candidate will be savvy in their use of technology, our EMR can be challenging so if you have experience in that area you?re headed in the right direction.
Experience with managing multi-line phone system because sometimes it can light up like a Christmas Tree.
2-3 years? experience in a Medical Front office. If this is you, tell us about your life in customer service! Knowledge of medical front office practices or related customer service experience is a must. We also prefer that you have a high school diploma or equivalent.
Habla Espanol prefiero! Communication is a big part of this role and what better way than to be able to do it in TWO languages?
The textbook criteria for this job is those day-to-day must haves like knowledge of HIPAA, medical office , ability to pay attention to detail in all areas of this position, while remaining well-organized! If you?re able to multi-task and balance every aspect of the day-to-day functions in a clinic setting, then we need you! Super important that you are comfortable & experienced in working in a high stress position because we certainly don?t sit around and eat bon-bons all day.
Because PEOPLE matter here, we want you to have an exceptional working knowledge of fostering a people-centric workplace culture! Our team plays a vital role in navigating the organization through land mines and pitfalls, otherwise known as desk practices and board approved policies! We are 100% committed to fine-tuning our daily workflow procedures to gain new efficiencies that produce results for our internal customers . . . otherwise known as our HOPES team! Tell us how you can help us do this!
Love to learn a little bit every day & know how important the little details are to building credibility and trust amongst your fellow colleagues. Maybe provide us with some examples on how you do this. Brag to us about your stories you?ve learned the most from, probably a failure or two. How did you creatively overturn a negative situation that needed to be de-escalated with a demanding co-worker?
Our team cheerfully and willingly steps in to support each other! In our organization, you will need to work long hours on occasion to help catch up on special projects in the department (sometime even on a weekend), so remaining flexible (just like Gumby!) and approachable is critical to getting the job done!
To learn more about this position, please click on this link for the job description:
The word out on the street is HOPES is the Best Place To Work . . . Check Out our Benefits and How To Apply at:
Job Type: Full-time
Required experience:
Medical Front Office: 3 years
Required language:
Spanish
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