Baltimore, Maryland
Fluid Connector Inside Sales / Customer Service Representati... Job Opening in Baltimore, Maryland - Colliflower Inc., a leading Parker Hannifin distributor of fluid connectors has an immediate opening for an Inside Sales Account Specialist at our Baltimore, Maryland Headquarters location .
Colliflower has been in business since 1951 and has an excellent reputation for giving exceptional customer service and selling high quality hose conveyance products. Colliflower fabricates and sells a wide variety of fluid connector products including: hydraulic & pneumatic hoses, metric, tube, & brass fittings, quick couplings, adapters and accessories. Currently, Colliflower has 28 stores on the east coast with plans to add more.
Position Summary:
Provide excellent customer service to maximize sales for new and existing accounts. Specifically, analyze requests, provide quotes, process orders and all other internal functions to support sales. Product training will be provided.
Maximize Sales by providing excellent customer service
Respond to customer inquiries in a timely, professional & courteous manner
Engage in technical discussions and if needed demonstrate product with customers
Identify customer needs, offer technical assistance where needed and provide appropriate solutions/proposals
Respond positively to customer complaints and resolve them efficiently
Use literature, appropriate web sites & sales aids to assist customers
Ensure that all interactions with vendors & customers are positive
Actively promote all Colliflower products & services
Create customer awareness of the entire fluid connector product offering
Place purchase orders with vendors when appropriate or necessary
Provide administrative & inventory management support
Develop cost estimates, process all quotes & sales orders and all other internal documentation
Proficiency with math, measurements and understanding metrics
Schedule shipping & receiving to ensure minimum turnaround time
Answer phone & transfer to appropriate person when needed
Perform other tasks or special projects as directed by supervisor
Maintain proper communication with support staff & management
Provide prospective leads and customer information to outside sales personnel
Remain knowledgeable and up-to-date on of product line
Assist Store Managers & Salesmen with product proposals & needs
Adhere to all Colliflower, Inc. standards & policies
Assist in house Parker Store when necessary
Qualifications:
High School or Equivalent education
Minimum of 2 years of customer service or sales experience
Knowledge and Experience:
Customer first work ethic and be willing to "exceed the expectations"
Ability to work without direct supervision and make appropriate decisions
Ability to perform multiple tasks simultaneously
Possess excellent communication, customer service, and phone manner skills
Personable and professional demeanor
Self-Starter and Self-Motivated attitude
Have a mechanical aptitude
Possess good organization skills
Possess basic computer & Internet skills
Colliflower?s vision is to be the Best Fluid Connector Distributor in the World.
Everyday we strive to:
Exceed the expectations, Always do the right thing, Solve every problem with the best solution, Grow smart, Continuously improve our processes and add value, Offer employees rewarding careers, and Ensure that every contact with us is a positive experience.
A Total Compensation package is offered including : Competitive Pay, Medical, Vision, Dental, 401k, Life Ins., LTD, AD&D, Flexible Spending Accounts, Paid Vacation, Holidays, Discounts, and More!
Check us out on our website: "Exceeding Expectations since 1951!"
Job Type: Full-time
Job Location:
Baltimore, MD
Required education:
High school or equivalent
Required experience:
Mechanically inclined: 1 year
Customer Service: 1 year
Inside Sales: 1 year
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