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Inside Sales / Customer Service


yakima, Washington


Inside Sales / Customer Service Job Opening in yakima, Washington - Inside Sales / Customer Service JOB SUMMARY: � Receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. Makes quotations on stock items, enters orders, and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders, and provides service to customers. Picks orders and helps customers load merchandise. � ESSENTIAL FUNCTIONS: Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers Achieves and maintains rapport with customers and works to give them the best possible service. Use of company information system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct information is used for retrieving and inputting information. Handles the needs of sales representatives and customers to support the sale. Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in price book. Contact manufactures to locate requested items in order to meet customer's delivery requirements. Relay this information to customer. Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued. Handles government orders as a backup when necessary. SUPERVISION RECEIVED: Supervised by sales supervisor. Performs semi-routine duties where some judgment is required when communicating with customers, sales representatives, and inter-company personnel. Work is performed under defined and uniform procedures. RESPONSIBILITY: Responsible for maintaining good customer relations. Generally deals with customers, representatives and suppliers concerning matters that require some tact and resourcefulness. MINIMUM REQUIREMENTS: High school diploma or equivalent. Two years in an entry-level sales job. Typing skills and some knowledge of Office programs. Previous background should include demonstrated ability to deal with customers. Background in distribution would be beneficial. Must be able to lift 50lbs. yakima wa washington

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