Franklin, Tennessee
Telephonic Chronic Care Manager Job Opening in Franklin, Tennessee - Telephonic Chronic Care Manager
Location: Franklin TN
Job Description
My Practice 24 is one of the leading Chronic Care Management companies in the US. We have an immediate opening for a Care Manager in our Franklin, TN location. As a member of our Chronic Care Management team, you will have the opportunity to help improve the quality of life for many of our patients by delivering one-on-one clinical guidance and support. Your primary responsibility to be to provide at least twenty minutes of care coordination for Medicare patients each month. The key tasks within your job will include: telephone interactions with patients, documentation of patient interactions, care plan development, chart reviews, care coordination between providers and other facilities, and the ability to work well with the patients and providers to optimize patient care.
Essential Job :
Provides telephonic clinical expertise and oversight for chronic care management of patients, which includes frequent contact with patients to discuss care plan and provide patient education.
Makes numerous outbound calls per day to
Constant communications to and from medical provider regarding patient needs and/or issues and to update provider on the on-going status of the patient.
Documents all communication and coordination of patient contact in electronic documentation system. Assures documentation includes tracking and time-stamping to support billing for CCM.
Establishes and maintains positive relationships with all assigned patients and corresponding providers.
Contributes as a positive team player within the department by supporting all members of the team in a productive and constructive manner. Acts as a resource to others when needed.
Adheres to all approved company processes and procedures, including documentation protocols and best practices for daily work logs, interactions with patients and providers, and internal communications.
Provides orientation to new team members as directed.
Skills and Requirements :
Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN)
At least one year of experience of working in a physician?s office or similar setting.
Experience working with an EMR system. Good computer skills
Excellent written and verbal communication skills, particularly on the phone.
Excellent attention to detail; able to maintain complete and accurate documentation of all patient related activities
Ability to build relationships and quickly develop trust with patients and healthcare professionals
Ability to work independently, with minimal supervision
Highly motivated, results-oriented with strong skills in customer service, organizing and multi-tasking
Flexible to handle fluctuating workloads and tasks.
Records activities as required into an Excel tracking spreadsheet
Job Type: Flexible, can be either full time or part time with flexible hours
Job Location: Franklin TN
Required experience: minimum of 1 year of clinical experience
Required license or certification: CMA/RMA or LPN or LCSW or EMT (active license in good standing)
Job Type: Full-time
Required experience:
clinical or medical office: 1 year
Required license or certification:
CMA/RMA or LPN or LCSW or EMT
|
