Fargo, North dakota
Guest Service Representative Job Opening in Fargo, North dakota - The Holiday Inn Express Fargo - SW, located off of I-94 and 45th Street, next to Home Depot. We are currently looking to fill Full-Time & Part-Time Positions. Pay is depending on experience.
Holiday Inn Express hotels look for people who are genuine, friendly, thoughtful and resourceful. People who care enough to go the extra mile to give our guests a great experience.
Guest Service Representatives perform the various functions of hotel reception including; registration, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Essential Job Functions
Attending to guest registration, room assignments, and special requests
Take, modify, and update room reservations
Accurately record and process guest charges, credits, and payments
Protect and securely handle all guest information
Assist and respond to all guest inquires in person, phone, or email as appropriate
Find the win-win in resolving guest concerns or complaints
Deliver the Brand and Company promises
General Qualifications & Requirements
Must have a professional, warm, and approachable disposition
Fluently read, write, and speak English
Demonstrated ability to remain level-headed in hectic and tense situations
Problem solving and basic reasoning skills are required
Must have mathematical ability and mental alertness
High School Diploma or Equivalent
Work Environment & Other
Typical hotel shifts are from 7:00 AM - 3:00 PM or 11:00 PM - 7:00 AM
Job is performed at a hotel reception desk in a full-service hotel
Communications skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Job requires the use of standard office equipment including computers, telephones, and photocopiers
Frequent physical movement within the front office area of the hotel.
Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms.
Occasionally move or transport guest luggage or packages up to 50 lbs.
Maintain a stationary position for extended periods of time at assigned workstation.
In return for your hard work we'll give you a competitive wage and benefits package, which may include healthcare support, dental, vision, and life insurance support, and a matching 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to the Holiday Inn Express Fargo - SW I-94.
The Holiday Inn Express Fargo - SW I-94 is an Equal Opportunity Employer .
Job Type: Full-time
Required language:
English
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