Kennesaw, Georgia
Sales Assistant Job Opening in Kennesaw, Georgia - Sales Assistant
Castle Metals, one of the nation's leading metal service centers is seeking an entry level Sales Assistant located in our Kennesaw, GA office .
A. M. Castle & Co. has over 125 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.
Responsibilities:
Investigate the status of orders and advise Customer Service or Inside Sales Representative or customers.
Investigate orders that have not been shipped and advise appropriate individuals as to current status.
Investigate customer material claims, coordinate with S.P.G. Purchasing, and communicate findings to personnel initiating claim.
Investigate other customer claims and respond formally, via letter, claim denial form, or corrective action report.
Respond to various customer inquiries, either verbally or in writing.
Maintain service records, credit memo logs, receiving logs, and shipping reports.
Issue pick-up of defective or unusable material and issue subsequent credit memos, debit memos, RPOs, BPOs, and return of goods to vendor.
Respond to customers? requests for corrected or incomplete paperwork.
Change order dates, per customer request, and communicate these changes to appropriate personnel.
Perform other related work as assigned.
Job Type: Full-time
Salary: $30,000.00 to $40,000.00 /year
Required education:
High school or equivalent
Required experience:
Sales Support: 1 year
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