Wichita, Kansas
Partner Experience Specialist Job Opening in Wichita, Kansas - We are small and mighty with room for growth. We are looking for smart passionate team players who aren?t afraid of hard work and are wanting to take their career and make something of themselves through a strong alignment with a growing company.
POSITION OVERVIEW
The Partner Experience Specialist maintains and expands relationships with Brand, Retail, and Departmental Partners. Working primarily with either a Sales, Customer, Order desk, or Digital Media focus the Partner Experience Specialist is responsible for achieving strategic goals. The PES represents several brands and is responsible to maintain knowledge and adaptability for all the brands and multitasking required. They will also pick up the torch and help as the workload shifts throughout the season. All PES?s are responsible to ensure the Partners Experience is exceptional and processes are improved and followed. We work to follow procedures when they are established and create them where they don?t exist with the end goal of creating consistency so our partners will get a pleasant experience that will always meet their expectations.
JOB RESPONSIBILITIES
Establishes productive, professional relationships with personnel.
Coordinates the involvement of company personnel as needed to solve Partner Support issues, Order Desk Entry, Sales Support functions, or Digital Marketing.
Completes assigned tasks and partner inquires.
Tracks and assesses inventory management needs in coordination with Product development and the sales team.
Follows up on Partner issues including warranty inquiries, shipment issues, product questions, Back Order tacking, account and invoicing resolution, New dealer requests, and other tasks.
Knowledgeable on all Realm and Hadley Brands.
Interface with Sales staff and support teams in the field.
Create sales materials such as flyers and social media interface mechanisms.
Coordinate and update a single-source depository for all brand resource information such as price sheets, etc.
Create ad hoc reports for members of management and sales staff.
Proactively assess, clarify, and validate customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Organizes and facilitates internal meetings, conferences and other unique events.
Manages tradeshow-related and customer events including developing show/event strategies, controlling budget, and ensuring timely execution and production of key deliverables.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
When Required:
Provides reports, analysis, and status updates in a timely manner as required.
Achieves strategic customer objectives defined by company management.
Maintains high customer satisfaction ratings that meet company standards.
Completes required training and development objectives within the assigned time frame.
ORGANIZATIONAL ALIGNMENT
Reports to the Director of Partner Experience.
Enlists the support of Sales specialists, Product Development Managers, Warehouse personnel, Accounting, Operations, and management resources as needed.
Works closely with Brand and boundary partners outside of the company and must represent the company in a positive manner.
REQUIREMENTS
Sales or customer service experience in a environment.
On the phone experience either in a call center or in cold calling environments.
Proficiency with Microsoft Office, particularly Excel and PowerPoint. Knowing Pivot tables, Photoshop or Publisher, and Mail chip or a similar platform will be a bonus.
Dynamic, results-oriented problem solver.
Able to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs.
Strong presentation and demonstrating skills; Confident, articulate and professional speaking abilities.
Proficiency with an ERP system, preferably Microsoft Navision or GP.
This position requires some travel.
Must be able to sit for extended periods, as well as lift and carry 20 pounds over an extended distance.
COMPANY OVERVIEW
Hadley Development, LLC, is a leading supplier of private label apparel and hardline goods to the outdoor, hunting, and fishing markets, with a reputation for efficient and responsive service. Built on a unique management structure that brings together some of the most respected names in global manufacturing, Hadley Development offers its customers tremendous time-and-cost advantages while simultaneously ensuring quality.
Realm Brands, LLC, is a Licensee, Manufacture, and Distributor of top brands in the hunting, outdoor, and military aftermarket industry producing high quality apparel and hardgoods sold by retailers all over the world operating under the Hadley Development umbrella. Industry leading design combined with front of the line fabric concepts and treatments, Realm Brands works with its Licensed brands to produce highly desirable products and valuable retail relationships.
Job Type: Full-time
Job Location:
Wichita, KS
Required education:
Bachelor's
Required experience:
Customer Relationship Management: 3 years
MICROSOFT OFFICE SUITE: 2 years
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