Charlottesville, Virginia
Administrative Assistant Job Opening in Charlottesville, Virginia - ABC Health Care is a leading Home Medical Equipment Supplier in Virginia. We have six locations and have a vast service area. We strive on providing exceptional customer service and excellent patient care. We are currently seeking a bright, energetic, customer oriented individual to fill an Administrative & Retail Receptionist role at our Charlottesville branch. The schedule is Monday through Friday, 8:30am-5:00pm. The job duties required include the following but are not limited to:
Job Duties:
Providing excellent customer service!
Welcome patients (and visitors) with an energetic greeting, whether in person or on the telephone; answering or referring inquiries including routing calls to specific people
Optimizes patients' satisfaction, technician time, and treatment room utilization by scheduling appointments in person, by telephone, or online
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Keeps patient appointments on schedule by notifying technician of patient's arrival; reviewing service delivery compared to schedule; reminding technicians of service delays
Comforts patients by anticipating patients' anxieties; answering patients' questions; address complaints
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Obtains revenue by recording and updating financial information; recording and collecting patient charges;
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; submitting orders for office supplies; verifying receipt of supplies; requesting and scheduling office equipment service and repairs
Helps patients in distress by responding to emergencies
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedures; reporting needed changes
Communicate with patients by phone including follow up phone calls regarding to their equipment usage and/or needs
Follow up by phone or online on insurance authorizations for patient?s equipment
Review, triage, and process a patient?s prescriptions as well as other patient documents
Ensuring high levels of customer satisfaction through excellent sales service
Maintaining outstanding store condition and visual merchandising standards
Maintaining a fully stocked store
Process equipment returns
Cash out people when necessary.
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Answer inquiries about company.
Perform basic bookkeeping, filing, and clerical duties.
Take and relay messages.
Update appointment calendars.
Assist with Intake Coordinator responsibilities as needed
Additional administrative tasks as assigned
Skills and Qualifications:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Excel / Spreadsheet, Professionalism, Quality Focus
Requirements:
Proven experience as a retail sales operator, front desk representative, or relevant position
Familiarity with office machines (e.g. fax, printer, etc.)
Knowledge of office management
Proficient in English (oral and written)
Basic knowledge of computers
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Basic understanding of healthcare; professional medical office experience will be a plus
High School diploma; additional qualifications will be a plus
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Administrative Assistant: 1 year
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