Portland, Maine
Night Auditor / Security Job Opening in Portland, Maine - Come Join our award-winning team at the Hilton Garden Inn Portland Downtown! We work very hard to provide a culture of fun, recognition & growth. Currently our Front Office team ranks #8 out of over 650+ Hilton Garden Inn hotels. This position is strictly 3rd shift . Hours vary from 10pm - 7am in 8-hour increments. This position is part Night Auditor (Accounting/Guest Services) part Security . Please see information on Night audit below:
Overview:
The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits, and act as the ?Manager on Duty? in the absence of a regular Manager. The Night Auditor for the Hyatt Place also performs Gallery Host functions during the overnight shift.
Additional Information:
In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment. A background check will be conducted as a condition of employment.
We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
Essential Functions of the Job:
Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
Communicating effectively (i.e. use appropriate language, display proper tone, attitude and body language when communicating)
Ability to understand and follow instructions as directed by supervisor/manager
Reporting to work on time and ready to begin your shift (being tardy places an unfair burden on the team)
Working Safely is a condition of employment. All employees must follow the safety policies
Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)
Expectations of all Employees:
Be polite, courteous and helpful to all guests and coworkers, displaying a positive ?can do? attitude while maintaining a high level of professionalism consistent with the company values
Acknowledge our guests with a smile and friendly ?hello.? Promptly attend to guest needs
Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
Comply with guest privacy standards
Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor . (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
Complete work in a timely manner and meets productivity
Keep work area clean, neat, and well organized
Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
Perform additional duties as assigned
Job Duties and Responsibilities:
Perform calculations of all departments day?s work; (gather, analyze, and evaluate data)
Complete daily reports ? balanced to zero
Maintain records of routine accounting transactions; assist in preparation of financial and operational reports including trial balances, adjustments and closing entries; may assist in analysis and interpretation of accounting records for use by management
Follow all audit procedures as specified by brand
Act as night manager in absence of manager on duty; (ability to work unsupervised)
Perform all duties as described on the Guest Services Representative job description (copy provided)
Skills Required:
Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers/data analysis
Experience / Education:
of accounting principles; prior customer service/hospitality experience is preferred; high school diploma and/or equivalent work experience
Performance Measurement:
90 Day performance review, ongoing feedback from supervisor, attendance, productivity, feedback from others, guest comments, Brand Scores, cash over/short, Signature, etc.
Physical Demands:
This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (See Physical Requirements section for detailed information)
Job Type: Full-time
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