Gulf Shores, Alabama
Front Desk Clerk / Night Auditor Job Opening in Gulf Shores, Alabama - A&R Hospitality Management is seeking hard working and dedicated individuals to join our team as a Front Desk agent at our Red Roof Inn - Gulf Shores. As a Front Desk Agent your main responsibilities will consist of:
Anticipate guests and needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: Hotel features/services, hours of operations, Room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Process all guest check-ins Verify registration card information with the guest.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated (i.e., special requests, amenity delivery) discrepancies on the room status report with Housekeeping.
Keep the front of house area clean and organized.
Will work both afternoon shift and night audit shift.
The ideal Front Desk agent should have:
Previous Hotel Front Desk experience a plus
Proficiency with computers
Great communication skills.
Provide excellent customer service and maintain a professional demeanor at all times.
Job Type: Full-time
Required experience:
Customer Service: 1 year
Hotel: 1 year
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