Tampa, Florida
Workflow Coordinator Job Opening in Tampa, Florida - Key Objective
This position manages word processing projects by communicating with clients and assigning projects to other Integreon Associates.
The hours for this position range day to evening to overnight; Some weekends and Holidays are required
Specific Duties
Assign project work as needed to appropriate Integreon Associates.
Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool.
Answer phones and respond to client e-mail utilizing professional and concise communication.
Manage and prioritize projects to meet deadlines.
Assist other Associates with questions and troubleshooting projects.
Hand-off or receive projects from other WFCs.
Review work to ensure quality and process standards and customer expectations have all been met.
Check work schedules to ensure all Associates have arrived for their shifts or departed according to the hours scheduled.
Notify management about any need for additional resources or other assistance based on current project workload.
Re-assign project workload as needed.
Alert management or lead Associate regarding any project quality problems.
Update management and team on project status throughout work schedule.
Assist with project production as needed.
Understand and maintain International Security Organization (ISO) certification through Integreon-mandated training and practices.
Other duties as assigned.
Personal Success Characteristics
Must be able to demonstrate expert-level skill in using Microsoft Office Suite 2010 and Adobe Acrobat Pro 11.
Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
Must multi-task and oversee multiple projects at any given time.
Demonstrate the ability to perform accurately under time pressures and constraints.
Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.
Demonstrate the ability to be a problem solver who is able to work independently.
Corporate Social Responsibility (CSR) is part of Integreon?s DNA and Associates are encouraged to participate in our various CSR initiatives and opportunities. We have a long term association giving back to communities and an ongoing commitment to impact positively in areas such as education, healthcare, social awareness and the environment.
EMPLOYEE STATUS
Full-Time; Hourly
BENEFITS
Health, vision, dental, 401k, PTO and tuition discount
EXPERIENCE
2 years in Microsoft Office
3 Years Customer Service
EDUCATION
High School Diploma or Equivalent
REPORTS TO
Operations Lead
LOCATION
Tampa, FL
Equal Opportunity Employer
Job Type: Full-time
Required education:
High school or equivalent
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