Chandler, Arizona
Home Health & Hospice Intake Coordinator Job Opening in Chandler, Arizona - Emblem Healthcare is a part of the Ensign Group family with about 300 locations throughout the US (SNF, ALF, Home Health and Hospice). While we are part of a large family, we operate as a local team and have a strong and supportive family culture dedicated to providing amazing care to our patients and providing an awesome work environment for our employees.
Our mission is simple yet powerful: Serving you on your journey. That is it. To serve others is to lay oneself down for another, and this is what we do day in and day out. Everyone here at Emblem is focused on this one goal: to serve you and your family in the best way possible.
Emblem Healthcare currently services Maricopa and Pinal counties. Exciting opportunities and potential for growth lie ahead for you with our rapidly growing agency. At Emblem our culture is nurtured by our core values: CAPLICO
Celebration
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Customer Second
Ownership
This is what makes us Unique!
Emblem Healthcare is currently looking for a Home Health and Hospice Intake Coordinator. Great opportunity with a growing organization.
DUTIES & RESPONSIBILITIES
Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
Ensures compliance with all state and federal referral/intake regulatory requirements.
Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
Assists the Executive in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
Assists with recruiting, selecting, orienting, and supervising members of the referral/intake team.
Builds and monitors community and customer perceptions of Emblem Healthcare as a high quality provider of services.
Gathers, collates, and reports referral statistics including key customer referral trends.
Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintains comprehensive working knowledge of Emblem Healthcare contractual relationships and ensures that patients are admitted according to contract provisions.
Participates in quality assessment performance improvement teams and activities.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Emblem Healthcare
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Customer Service: communicate with patients, clinicians, and physicians.
Build relationships with patients, referral sources, and clinicians.
Demonstrated ability to supervise and direct professional and administrative personnel.
Ability to market aggressively and deal tactfully with customers and the community.
Knowledge of corporate business management, governmental regulations, and private payer practices.
Demonstrates good communications, negotiation, and public relations skills.
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
Emblem Healthcare is an equal opportunity employer
Job Type: Full-time
Required experience:
Customer Service: 2 years
Healthcare: 1 year
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