Ann Arbor, Michigan
Front Desk Agent Job Opening in Ann Arbor, Michigan - Essential Functions:
Greet all guests upon arrival at the Front Desk
Check guests in and out
Program keys and make key packets
Confirm reservations for rooms, tours and activities
Sell and make reservations for rooms, tours and activities
Handle cash, traveler?s checks and credit cards in a safe and accurate manner
Must be proficient in counting money, providing guests with change whenever needed
When required must provide designated employees with working banks, taking care of all currency needs for the day
Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
Hand out safety deposit boxes to guests
Log wakeup calls and communicate messages to guests
Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
Ensure maintenance, walk-ins and upgrade logs are completed
Run correct occupancy and emergency reports
Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
Maintain positive attitude in high stress situations
Go the extra mile and follow through to ensure guest satisfaction
Must be able to work with diverse populations in a supportive and positive manner
Diplomatically handle guest complaints ? always be polite and maintain a professional manner
Effectively interpret and disseminate information in group and individual settings
Must have the ability to speak clearly and confidently in front of groups of up to approximately 80 people
Expedite tour buses (where applicable)
Must be flexible and willing to work a varied schedule
Learn and use Springer Miller property management system and Microsoft Office programs
Use basic office equipment
Prepare for next day arrivals
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Report to work on time and in complete uniform
Other duties as assigned
Aramark is a federal contractor and request priority referrals of protected veterans. - EOE, Principals only. Recruiters, please don't contact this job poster. do NOT contact us with unsolicited services or offers
Job Type: Part-time
Salary: $13.00 /hour
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