Los Angeles, California
Job Type: FT
Rate: DOE
Desktop Support (Mac/Windows) Job Opening in Los Angeles, California - Desktop Support (Mac/Windows) if you are interested and feel that you are a good fit for this role, please reach out to and submit your resume to or call ** title: technical support specialist, mac (level intermediate) job summary under general supervision, provides technical support to end-users for macintosh computer hardware, software, peripherals, mobile devices and network related problems via phone, deskside, and remotely using ticket management software. work may involve traveling to user desk side (on campus and remote locations), reaching on high shelves and crawling under desks. major job responsibilities ? acts as the first line of response to and delivery of requests for various hardware, software, peripheral, and networking technical assistance; escalates more complex problems as necessary for resolution ? diagnoses and resolves basic and more complex problems; responds to escalated problems from clients; performs triage, provides remote problem resolution when possible, dispatches problems to associated groups throughout the organization, and dispatches out to clients for hardware issues not resolved remotely ? technically able to resolve 70% of pc and macintosh hardware or software support issues with minimal direction must haves: ? windows mac support both deskside and via phone o 2-5 years of related experience with pc and macintosh hardware and software support o possesses thorough knowledge of macintosh operating system and hardware. o experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting o at least 2 year on helpdesk, answering phones and remote troubleshooting ? knowledge of itsm tools and techniques ? good technical writing skills preferred. ? ability to provide excellent customer service ? must meet the physical and mental requirements o able to lift/move equipment up to 50 lbs. pluses: ? certification preferred in any of the following: windows, dell, apple, microsoft ? adobe suite support soft skills: ? excellent communication skills ? detail oriented presentation and communicate well with higher level executives if you are interested and feel that you are a good fit for this role, please reach out to and submit your resume to or call **
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