Richmond, Indiana
Technical Sales Specialist Job Opening in Richmond, Indiana - SaverSystems, a Richmond, Indiana based company, is seeking a Technical Sales Specialist to help support sales programs in the professional chimney sweeping market. The ideal candidate should possess strong written and verbal communication skills as well as excellent organizational skills. Good mechanical skills are a plus, as the position will include responsibilities that involve working with, and troubleshooting various application tools and equipment. Outside travel will consume approximately 25% of the individuals time with activities involving trade show support, job site assistance and support, and field training activities. A complete job description is as follows:
SaverSystems, Inc.
Job Description
Job Title: Customer Service Representative / HeatShield Technical Sales Specialist
Department: Sales & Marketing
Reports To: Customer Service Manager
Prepared By: Dave Barnes
Prepared Date: August 16, 2017
Approved By: John Meredith
Approved Date: August 16, 2017
SUMMARY
In this position, the employee is expected to become an expert with all aspects of the HeatShield program and product lines. Interviews customers and records interview information into computer for customer service by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Other duties may be assigned.
Correspond with customers by phone, e-mail or mail and receive orders for products, samples, and shipping information.
Solicit sale of new or additional products.
Talk with customers to provide answers to questions regarding SaverSystems products or services.
Serve as the key Customer Service contact for all HeatShield product related questions.
Process orders for prompt and timely fulfillment according to standard company procedure.
Work with customers to resolve complaints concerning products, billing or services, referring complaints to designated departments for investigation and prompt resolution.
Protect the company?s assets by working to resolve customer complaint issues with as minimal reasonable cost to the company as possible.
Accurately log and maintain all customer contact information in the company?s Contact Management System.
Keep management informed of customer feedback as it relates to any significant issues regarding product performance, service or quality issues.
Assist in all HeatShield related training classes as directed by the dedicated National Sales Manager.
Provide field sales and service support of the HeatShield product line as directed by the dedicated National Sales Manager.
Manage and maintain all HeatShield related parts and inventory supplies as directed by the dedicated National Sales Manager.
All other projects as assigned by management.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL: The position requires some business travel which totals approximately 25% of the work schedule.
APPEARANCE: The diversity of this position requires that the employee dress appropriately for all business settings including office, trade shows and field application situations.
EDUCATION and/or EXPERIENCE High School Diploma
COMPETENCY SKILLS, include the following:
Mechanical Skills ? Works proficiently with all HeatShield related tools and equipment.
Problem Solving ? Identifies and resolves problems in a timely manner
Project Management ? Completes projects on time and on budget
Customer Service ? Manages difficult and emotional customer situations
Customer Service ? Meets commitments
Interpersonal ? Listens to others without interrupting
Oral Communication ? Speaks clearly and persuasively in positive and negative situations
Written Communication ? Writes clearly and informatively
Ethics ? Treats people with respect
Adaptability ? Adapts to change in the work environment
? Is consistently at work and on time
Dependability ? Keeps commitments
Professionalism ? Treats others with respect and consideration regardless of their status or position
Safety and Security ? Observes safety and security procedures
COMPUTER SKILLS, include the following proficiencies:
Word Processing Software
Spreadsheet Software
Internet Software
Order Processing Systems
Contact Management Systems
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the company.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to frequently lift 25 pounds and occasionally lift 50 pounds.
Job Type: Full-time
Salary: $30,000.00 to $40,000.00 /year
Job Location:
Richmond, IN 47374
Required education:
High school or equivalent
Required experience:
sales and/or mechanical: 3 years
Required language:
English
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