harrisburg, Pennsylvania
Red Roof Inn Front Desk Agent Job Opening in harrisburg, Pennsylvania - Red Roof Inn Front Desk Agent We are looking for a full time front desk agent that can work nights and weekends and has experience in the hospitality industry. To create 100% guest satisfaction by providing efficient and effective front desk service. Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations � Gives personal attention, takes personal responsibility and uses teamwork when providing guest service � Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems � Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment � Performs other duties as required to provide Yes I Can! genuine hospitality Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay � Greets guest and processes hotel registration � Keeps current on hotel accommodations, services and area attractions � Responds to customer inquiries for information � Arranges for services requested by the guest by working with other departments as appropriate � Stays current with developments in the hotel by reviewing and updating the communication log Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes � Makes reservations in accordance with hotel�s practices � Processes customer credit at check-in in accordance with hotel policy � Identifies and records special billing instructions. Position Requirements Previous customer service experience required; hotel front desk experience desired. Ability to stand for entire 8 hour shift Flexibility with scheduling - hours/days will vary to include AM/PM shifts, weekends and holidays harrisburg pa pennsylvania
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