Honolulu, Hawaii
Customer Service Representative II Job Opening in Honolulu, Hawaii - Summary of job duties:
Answer phone calls regarding inquiries and processing of Personal Lines of business and limited Commercial Lines endorsements
Daily processing of new applications, endorsements, cancellations, and reinstatements
Issue quotes for agents and underwriters
Assist the Billing department by receiving phone call requests to process credit card payments
Mail processing and distribution in compliance with department guidelines
Assist Department of Human Services walk-ins with certificate of eligibility forms and issue identification cards
Monthly auditing of customer service department entries
Occasional manual rating and assist in special projects of testing regarding Personal Lines products
Qualifications required:
High school diploma or equivalent
2 years of office experience
Able to type 35+ wpm
Excellent telephone and communication skills
Able to handle irate and demanding customers
Pleasant, clear, customer-service voice easily understood over the phone or in person
Ability to multi-task and work in a high pace environment
Working knowledge of Microsoft Office (Word, Excel, and Outlook)
Preferred:
Prior customer service and data entry experience
Personal Lines insurance background
Able to work independently as well as with a wide variety of people, external and internal
Able to train others
Comments:
Occasional overtime may be required
Job Type: Full-time
Salary: $14.00 /hour
Required education:
High school or equivalent
Required experience:
Customer Service: 2 years
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