Portsmouth, New hampshire
Helpdesk Analyst / Intern Job Opening in Portsmouth, New hampshire - Who are we?
Q-Centrix is a leading healthcare information solutions provider with offices in Portsmouth, NH, Chicago, IL and San Diego, CA, plus more than 600 clinical experts working remotely in 49 states. Our team of smart, ambitious, and fun-loving healthcare professionals are 100% focused on improving the quality of patient care at hospitals throughout the country.
What's the job?
Q-Centrix is seeking an energetic, customer service focused Helpdesk Analyst to work in our Portsmouth, NH office. Daily evening hours and rotating weekends are required. You must be able to commute to our office daily.
The Helpdesk Analyst will be tasked with assisting our internal and external employees with accessing and troubleshooting our client's systems. In addition to client troubleshooting, the Helpdesk Analyst will also be involved with any current and future IT related projects. Since Q-Centrix is growing and evolving at a rapid pace, additional responsibilities will be added as needed.
As a Helpdesk Analyst you will...
Perform remote troubleshooting of Windows and OSX based systems
Monitor help desk for incoming tickets and address within predefined timeframes
Assist employees in establishing access to client systems
New employee onboarding process for Information Technology (IT) security protocols
Assist in managing office network based on Windows Server 2012 R2
Additional IT responsibilities as they arise
Desired Skills and Experience Include:
Bachelor's Degree in related field (Information Technology, Computer Science)
Excellent verbal communication skills
Ability to troubleshoot complex issues in a timely matter
Knowledge of HIPAA guidelines preferred, but not required
Experience working in an ever changing and dynamic environment
Experience with the following items a plus, but not required; Microsoft Azure, Citrix Remote Desktop, Open Source VPN Hardware, SalesForce, Active Directory and Group Policy
Job Type: Full-time
Required education:
Bachelor's
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